A Culture of Responsiveness
A Culture of Responsiveness The way we communicate has changed dramatically over the past several years, and even the amount of time we’re willing to wait for information has changed….
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Resident Engagement Through Social Media
Resident Engagement Through Social Media Sneak Peak of the 2017 Online Renter’s Study
Reinventing the Hiring Process
Re-Inventing the Hiring Process By FOCUS Keynote Speaker, Kevin Walters Candidate engagement is the new Achilles heel in recruiting new talent. With company career pages, employee referral programs, and third…
In Search of the Engagement Sweet Spot
Making the Workplace Efficient for Today’s Property Management Professional You may be familiar with Gallup’s disheartening stats on employee engagement: According to their comprehensive survey of more than 80,000 participants,…
Building a Successful Team. Here’s What You Should Know
Building a Successful Team. Here’s What You Should Know The property management industry is all about people, and most often the people who get the most attention are the residents…
NAA Affiliate Study: Recruiting to Win
Get a sneak preview of the results from the 2016 Affiliate study and learn what the #1 business challenge is to multifamily professionals.
3 Simple Steps to Perfect Move-Ins
While conventional wisdom says you only have one chance to make a good first impression, at move-ins we actually have three chances to make or break a good first impression!…
Remarkable Recoveries- The Power of Customer Service
I love everything about Panera Bread. One day, I stopped in for a quick bite and to check my email. I had never been to this particular location before and…
Addressing Complaints About Neighbors
A.k.a. Come On, Feel the Noize. The click-clack of high heels. The rhythmic thud-thud of dancing. Uptown funk with bass. Lots of bass! It’s a party! And it’s 2 a.m….
5 Reasons Why Attending FOCUS Is Good for Business
Why Attending FOCUS Is Good For Business According to our SatisFacts Associate Index, the opportunity to learn new things is the #1 employee motivator. We also know that motivated, satisfied…