Determining How Residents Feel With SatisFacts
How do residents feel about their decision to live at your community? Our Insite Move-In Survey reveals all!
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Employee Engagement
Leasing
Multifamily
News
Online Reputation
Product Updates
Resident Retention
Reviews
SatisFacts Welcomes New Education Team Member!
SatisFacts and ApartmentRatings are excited to announce the addition of Jennifer Carter as their new Director of Client Performance! With renter satisfaction being the primary conduit to a positive online…
Reputation is Everything- Turning Readers Into Renters
Redefining the Leasing Process Part 1 of our Reputation webinar series started by redefining the leasing process. According to our “2017 Today’s Online Renter Study”, 81% of renters conducted online…
Your Guide to Why Residents Move-In or Out
We’ve been doing some major digging across our Insite Move-In and Move-Out survey and we’ve found the top reasons why residents choose to stay or leave. You’ll be surprised at…
SatisFacts & ApartmentRatings Product Updates
We’re always looking to make new improvements here at SatisFacts & ApartmentRatings and lately, we’ve been quite busy! We thought it was time that we update everyone on some of…
Why the Insite Unclosed Traffic Survey is More Effective Than a Mystery Shop
Our Insite® Unclosed Traffic survey identifies key opportunities for improvement to ensure your team is hitting every point. Here’s an inside look at what your team should focus on to…
The Secret to Earning Exceptional Scores on SatisFacts
The Secret to Exceptional Level Scores on your SatisFacts Work Order Survey Renewals live and die by the way teams manage their service request processes. Our Insite® Work…
Review Response
We all know responding to reviews are important, even the positive ones. Here’s an example of a great response submitted on ApartmentRatings.com. Although this is a perfect 5-star review, the…
Best Practices For a Successful Move-In
Best Practices For a Successful Move-In The Rocky Resident We’ve all had those rocky move-ins where it seems as though one thing after another goes wrong. These rocky move-ins tend…
The Basic Secrets of True Success Stories!
Whether you are managing a small apartment community in rural America or one of the industry’s largest assets, people’s expectations in principle, are still basically the same: “give me good…