Best Practices For a Successful Move-In
Best Practices For a Successful Move-In The Rocky Resident We’ve all had those rocky move-ins where it seems as though one thing after another goes wrong. These rocky move-ins tend…
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The Basic Secrets of True Success Stories!
Whether you are managing a small apartment community in rural America or one of the industry’s largest assets, people’s expectations in principle, are still basically the same: “give me good…
A Culture of Responsiveness
The way we communicate has changed dramatically over the past several years, and even the amount of time we’re willing to wait for information has changed. In our on-demand society,…
Resident Engagement Through Social Media
Resident Engagement Through Social Media Sneak Peak of the 2017 Online Renter’s Study
Reinventing the Hiring Process
Candidate engagement is the new Achilles heel in recruiting new talent. With company career pages, employee referral programs, and third party recruiters scouring sites like LinkedIn for potential talent, the…
In Search of the Engagement Sweet Spot
You may be familiar with Gallup’s disheartening stats on employee engagement: According to their comprehensive survey of more than 80,000 participants, nearly 7 out of 10 American workers are not…
Building a Successful Team. Here’s What You Should Know
The property management industry is all about people, and most often the people who get the most attention are the residents and prospects. The success of the industry, however, doesn’t…
NAA Affiliate Study: Recruiting to Win
Get a sneak preview of the results from the 2016 Affiliate study and learn what the #1 business challenge is to multifamily professionals.
3 Simple Steps to Perfect Move-Ins
While conventional wisdom says you only have one chance to make a good first impression, at move-ins we actually have three chances to make or break a good first impression!…
Remarkable Recoveries- The Power of Customer Service
I love everything about Panera Bread. One day, I stopped in for a quick bite and to check my email. I had never been to this particular location before and…