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DTSTART;TZID=UTC:20211015T143000
DTEND;TZID=UTC:20211015T153000
DTSTAMP:20260520T215239
CREATED:20210914T155225Z
LAST-MODIFIED:20210914T155459Z
UID:13133-1634308200-1634311800@www.satisfacts.com
SUMMARY:FAA Conference - Session #1
DESCRIPTION:Conversations with Renters: Leasing\, Renewals and Everything in Between! – Presented by Lia Nichole Smith \nBe a fly on the wall as renters tell us how they feel about things such as what motivates them to rent\, renew and recommend their community to a friend. Listen in as renters share their experiences in a series of recorded interviews. And just wait until you hear what they have to say about their management teams! This is sure to be an eye opening experience!
URL:https://www.satisfacts.com/event/faa-conference-session-1/
LOCATION:Disney’s Coronado Springs Resort\, 1000 W Buena Vista Dr\, Lake Buena Vista\, FL\, 32836\, United States
CATEGORIES:Speaking Engagements
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20211014T081500
DTEND;TZID=UTC:20211014T091500
DTSTAMP:20260520T215239
CREATED:20210914T164311Z
LAST-MODIFIED:20210914T175921Z
UID:13138-1634199300-1634202900@www.satisfacts.com
SUMMARY:Panther Residential Leadership Conference
DESCRIPTION:YTD Performance Review and epIQ Updates – Presented by Lia Nichole Smith \nCompany wide meetings are a great opportunity to learn easy and practical ways to improve the resident experience and your online reputation. Get the best practices and strategies for high-ranking epIQ performance by focusing on the key topics that drive retention and satisfaction. \n 
URL:https://www.satisfacts.com/event/panther-residential-leadership-conference/
CATEGORIES:Speaking Engagements
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20200424T101500
DTEND;TZID=America/Los_Angeles:20200424T111500
DTSTAMP:20260520T215239
CREATED:20200306T220134Z
LAST-MODIFIED:20200306T220134Z
UID:9813-1587723300-1587726900@www.satisfacts.com
SUMMARY:TAA Education Conference - Session #2
DESCRIPTION:Presenter: Lia Nichole Smith\, VP of Education and Performance \nCan Maintenance Repair Your Reputation? \nDid you know that maintenance is the most mentioned topic for online reviews? Bottom line\, renters are either over the moon happy or downright enraged when it comes to the performance of the service team. Residents don’t like paying for things they can’t use and are likely to express their dissatisfaction to anyone willing to listen. And renters looking to lease consider the quality of maintenance a driving factor in that decision. Take our 5-question quiz to determine if your maintenance process is worthy of a positive review and what can be done if your team currently has a failing grade.
URL:https://www.satisfacts.com/event/taa-education-conference-session-2/
LOCATION:Fort Worth Convention Center\, 1201 Houston Street\, Fort Worth\, TX\, 76102\, United States
CATEGORIES:Speaking Engagements
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20200424T090000
DTEND;TZID=America/Los_Angeles:20200424T100000
DTSTAMP:20260520T215239
CREATED:20200306T215816Z
LAST-MODIFIED:20200306T215816Z
UID:9807-1587718800-1587722400@www.satisfacts.com
SUMMARY:TAA Education Conference - Session #1
DESCRIPTION:Presenter: Lia Nichole Smith\, VP of Education and Performance \nThe Five Innocent Evils of Digital Marketing \nTraditional digital marketing tactics are beginning to have an adverse effect with renters\, and could very well impact a company’s efforts to attract and retain renters. This growing apathy towards an outward-facing strategy can be seen in just about every industry and multifamily is no exception. Renters today are smarter and more eagle-eyed than ever before; what makes sense on paper could negatively disrupt a renter’s online journey. In this session\, we’ll delve into five outcomes of unintended consequences and what companies can do to avoid an accidental sabotage.
URL:https://www.satisfacts.com/event/taa-education-conference-session-1/
LOCATION:Fort Worth Convention Center\, 1201 Houston Street\, Fort Worth\, TX\, 76102\, United States
CATEGORIES:Speaking Engagements
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20200422T160000
DTEND;TZID=America/Los_Angeles:20200422T160000
DTSTAMP:20260520T215239
CREATED:20200306T214724Z
LAST-MODIFIED:20200306T214749Z
UID:9797-1587571200-1587571200@www.satisfacts.com
SUMMARY:VAMA Education Conference - Session #2
DESCRIPTION:Presented by: Jennifer Carter\, Director of Client Performance \nOnline vs. Reality: Don’t be a Catfish Community! \nToday’s renter is more likely to do up front research before contacting a community. Searching a community’s website wanting the website to be a wealth of information and not an advertisement. Renters “trust in website” has drastically decreased from 35% to 9%. Why the dramatic drop? Renters are trusting a community’s website less as a community’s online presence is found to be saying one thing online\, but showcasing something different in reality. How do you make sure everything on your website reflects what a renter will see when they tour a community? Join us as we deliver actionable ways on how to live up to your community’s online story. \n 
URL:https://www.satisfacts.com/event/vama-education-conference/
LOCATION:Hilton Norfolk\, The Main\, 100 E Main St\, Norfolk\, VA\, 23510\, United States
CATEGORIES:Speaking Engagements
ORGANIZER;CN="Virginia%20Apartment%20Management%20Association":MAILTO:https://www.vamaonline.org/events/EventDetails.aspx?id=1293137&group=
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20200422T143000
DTEND;TZID=America/Los_Angeles:20200422T143000
DTSTAMP:20260520T215239
CREATED:20200306T215119Z
LAST-MODIFIED:20200306T215119Z
UID:9805-1587565800-1587565800@www.satisfacts.com
SUMMARY:VAMA Education Conference - Session #1
DESCRIPTION:Presenter: Jennifer Carter\, Director of Client Performance \nCan Maintenance Repair Your Reputation? \nDid you know that maintenance is the most mentioned topic for online reviews? Bottom line\, renters are either over the moon happy or downright enraged when it comes to the performance of the service team. Residents don’t like paying for things they can’t use and are likely to express their dissatisfaction to anyone willing to listen. And renters looking to lease consider the quality of maintenance a driving factor in that decision. Take our 5-question quiz to determine if your maintenance process is worthy of a positive review and what can be done if your team currently has a failing grade.
URL:https://www.satisfacts.com/event/vama-education-conference-session-1/
LOCATION:Hilton Norfolk\, The Main\, 100 E Main St\, Norfolk\, VA\, 23510\, United States
CATEGORIES:Speaking Engagements
ORGANIZER;CN="Virginia%20Apartment%20Management%20Association":MAILTO:https://www.vamaonline.org/events/EventDetails.aspx?id=1293137&group=
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20200416T133000
DTEND;TZID=America/Los_Angeles:20200416T141500
DTSTAMP:20260520T215239
CREATED:20200306T195404Z
LAST-MODIFIED:20200306T210052Z
UID:9781-1587043800-1587046500@www.satisfacts.com
SUMMARY:SAHMA Alabama/Mississippi Education Conference
DESCRIPTION:Presenter: Lia Nichole Smith\, VP of Education and Performance\n\nEmployee Engagement: Tips and Tricks\nBefore attempting to improve employee engagement\, you have to determine if your employees are engageable.  Do they even want to be a part of the team? This session will help you discern which team members are in it for the long haul\, or just a paycheck.  You’ll also learn how you can connect more successfully with your co-workers\, to not only make a more pleasant overall environment but to reduce costly turnover
URL:https://www.satisfacts.com/event/sahma-alabama-mississippi-education-conference/
LOCATION:Renaissance Mobile Riverfront\, 64 South Water Street\, Mobile\, AL\, 36602\, United States
CATEGORIES:Speaking Engagements
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20200319T131500
DTEND;TZID=America/Los_Angeles:20200319T143000
DTSTAMP:20260520T215239
CREATED:20200306T201129Z
LAST-MODIFIED:20200306T212424Z
UID:9787-1584623700-1584628200@www.satisfacts.com
SUMMARY:MMHA Working Together Conference 2020
DESCRIPTION:Presenter: Lia Nichole Smith\, VP of Education and Performance \nCan Maintenance Repair Your Reputation? \nDid you know that maintenance is the most mentioned topic for online reviews? Bottom line\, renters are either over the moon happy or downright enraged when it comes to the performance of the service team. Residents don’t like paying for things they can’t use and are likely to express their dissatisfaction to anyone willing to listen. And renters looking to lease consider the quality of maintenance a driving factor in that decision. Take our 5-question quiz to determine if your maintenance process is worthy of a positive review and what can be done if your team currently has a failing grade.
URL:https://www.satisfacts.com/event/mmha-working-together-conference-2020/
LOCATION:Earle Brown Heritage Center\, 6155 Earle Brown Drive\, Brooklyn Cneter\, MN\, 55430\, United States
CATEGORIES:Speaking Engagements
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20191030T080000
DTEND;TZID=America/Los_Angeles:20191030T160000
DTSTAMP:20260520T215239
CREATED:20191015T002215Z
LAST-MODIFIED:20191015T004419Z
UID:7235-1572422400-1572451200@www.satisfacts.com
SUMMARY:CAA Connect Rental Housing Conference and Expo 2019
DESCRIPTION:Jennifer Carter\, our Director of Customer Engagement\, will be leading two education sessions at this year’s CAA Connect Rental Housing Conference and Expo in Sacramento\, California. \nContact Us \n  \n  \nSession #1: “Renewals Made Easy”     |     Time: 09:00am – 09:50am\nResidents facing renewal\, and a rental increase\, have much to consider. Is it all about the money? When the price outweighs the lifestyle or the lure of new construction entices residents to consider moving\, it’s time to focus on what matters most. This session highlights the #1 driver for value along with ready to implement strategies to get your residents to see beyond dollars and cents. \nSession #2: “Teams Are People Too: Developing Team Synergy”     |     Time: 11:00am – 11:50am\nFor a community to operate efficiently\, the team must operate effectively. In this session\, we explore the unique relationships between Managers\, Assistants\, Leasing\, and Maintenance. A 5-minute personality test will show you how to connect more successfully with your co-workers\, and in turn\, with your residents. This session is for everyone – bring the whole team!
URL:https://www.satisfacts.com/event/caa-connect-rental-housing-conference-and-expo-2019/
LOCATION:McClellan Conference Center\, 5411 Luce Avenue\, McClellan Park\, Sacramento\, CA\, 95652\, United States
CATEGORIES:Speaking Engagements
ATTACH;FMTTYPE=image/png:https://www.satisfacts.com/wp-content/uploads/2019/10/CAA-Connect-Sacramento_1a.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20190626T123000
DTEND;TZID=America/Los_Angeles:20190626T133000
DTSTAMP:20260520T215239
CREATED:20190426T170059Z
LAST-MODIFIED:20190529T162920Z
UID:5300-1561552200-1561555800@www.satisfacts.com
SUMMARY:Reputation Management and Other Rental Housing Myths
DESCRIPTION:Our very own Lia Nichole Smith will be moderating an exciting education session at this year’s NAA Apartmentalize Conference in Denver\, CO! \nDon’t believe the hype! Apartment residents today are in control and armed with access to more information than ever before\, which creates a challenge for our industry’s traditional approach to business. Are model apartments now considered archaic? Is reputation management the biggest myth of them all? Examine multifamily housing myths from an expert panel and get the inside scoop on meeting the expectations\, preferences and demands of today’s savvy and discerning renters. \nLearning Objectives: \n\nRecognize the evolution of renter preferences.\nIdentify opportunities to align strategy with current renter trends.\nCreate action plans to target new leases and secure renewals.\n\nMODERATOR\n\nLia Nichole Smith\nVP\, Education & Performance\,\nSatisFacts & ApartmentRatings\n\n\n\nSPEAKERS\n\n\n\n\nClaire Collins\n\n\n\n\n\n\n\nSVP\, Marketing and Education\,\nPrinceton Properties\n\nJeremy Lawson\, NALP\n\n\n\n\n\n\nReputation Manager\,\nFogelman\n\n\n\n\n\n\n\nHeather Palmer\n\n\n\n\nDirector of Sales and Training\,\n\n\n\n\nContinental Realty Corporation
URL:https://www.satisfacts.com/event/reputation-management-and-other-rental-housing-myths/
LOCATION:Denver Convention Center\, 700 14th St\, Denver\, CO\, 80202\, United States
CATEGORIES:Speaking Engagements
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20190426T150000
DTEND;TZID=America/Los_Angeles:20190426T161500
DTSTAMP:20260520T215239
CREATED:20190426T171838Z
LAST-MODIFIED:20190426T171903Z
UID:5317-1556290800-1556295300@www.satisfacts.com
SUMMARY:Personal Brand Management: The Retention Tool No One Is Talking About
DESCRIPTION:Join Lia Nichole Smith as she discusses the impact personal brand management has on resident retention during the Living Room Learning session at this year’s NAA Apartmentalize Conference in Denver\, CO. \nAbout The Session:\nGrab a seat and get ready to learn at this conference launching event that features an eclectic array of topics from passionate industry players. Each rental housing geek\, technician or innovator hops up on the soapbox\, armed with 20 slides that advance automatically every 20 seconds\, getting to the point\, fast! Join us for some humor\, entertainment and passionate storytelling. \nSPEAKER\n \nLia Nichole Smith\nVP\, Education & Performance\,\nSatisFacts & ApartmentRatings
URL:https://www.satisfacts.com/event/personal-brand-management-the-retention-tool-no-one-is-talking-about/
LOCATION:Denver Convention Center\, 700 14th St\, Denver\, CO\, 80202\, United States
CATEGORIES:Speaking Engagements
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20190411
DTEND;VALUE=DATE:20190412
DTSTAMP:20260520T215239
CREATED:20190408T183620Z
LAST-MODIFIED:20190408T183806Z
UID:5270-1554940800-1555027199@www.satisfacts.com
SUMMARY:Texas Apartment Association (TAA) Seminars
DESCRIPTION:We are on the road again! Make sure to attend two amazing sessions on April 11th\, with SatisFacts Lia Smith at the Texas Apartment Association Education Conference. First\, join her for a discussion about the latest trends from our 2019 Online Renter Study. Then\, later in the day\, Lia will conduct an eye-opening seminar on how “Negative Reviews are Good for Business”. \nSession #1: Tech Talk 2019: “Insights from our 2019 Online Renter Study” – Thursday\, April 11\, 2019 –  9:00am -10:00am – Room 362CF \nSession #2: “Negative Reviews are Good for Business” – Thursday\, April 11\, 2019 – 4:30pm – 4:50pm – Exhibit Hall D-E \nSee you there!
URL:https://www.satisfacts.com/event/texas-apartment-association-seminar/
LOCATION:George R. Brown Convention Center\, 1001 Avenida De Las Americas\, Houston\, TX\, 77010\, United States
CATEGORIES:Speaking Engagements
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20180913T120000
DTEND;TZID=UTC:20180913T130000
DTSTAMP:20260520T215239
CREATED:20180911T033822Z
LAST-MODIFIED:20180911T034812Z
UID:4622-1536840000-1536843600@www.satisfacts.com
SUMMARY:Apartmentalize Encore Learning Webinar
DESCRIPTION:SatisFacts’ very own Lia Nichole Smith will be presenting at a free encore webinar of one of the highest-rated sessions from NAA’s Apartmentalize: “Question Everything! Multifamily Disruptors Needed“. \nStrategic agility is now the name of the game. Organizations must be willing to step away from tradition\, embrace new ideas and think outside the box. From technology to marketing to resident loyalty\, staying ahead of the curve is vital to competing for long-term residents. \nThis webinar examines how three companies have reinvented themselves by questioning traditional business models and how they translated their successes to multifamily. \nWEBINAR DETAILS\n\n\nDate: Thursday\, September 13th\, 2018\nTime: 12 pm PDT | 3 pm EST\n\nSPEAKER DETAILS\nThis encore learning webinar features these industry experts:\nLia Nichole Smith\, VP of Education and Performance\, SatisFacts and ApartmentRatings\nDana G. Pate\, Director of Marketing\, Matrix Residential – Pollack Shores Real Estate Group\nGreg Toomey\, Regional Vice President\, Updater\n\n\n  \nSAVE YOUR SPOT NOW!
URL:https://www.satisfacts.com/event/apartmentalize-encore-learning-webinar/
CATEGORIES:Speaking Engagements
ATTACH;FMTTYPE=image/png:https://www.satisfacts.com/wp-content/uploads/2018/09/Apartmentalize-Encore-Learning-Webinar.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20180418T140000
DTEND;TZID=UTC:20180418T150000
DTSTAMP:20260520T215239
CREATED:20180406T012217Z
LAST-MODIFIED:20180406T012217Z
UID:4476-1524060000-1524063600@www.satisfacts.com
SUMMARY:Rent\, Renew and Recommend: One Size Does Not Fit All
DESCRIPTION:Multifamily Insiders Webinar Wednesday – CLICK HERE TO REGISTER \nWho’s ready to stop concessions and bonuses? Let’s be honest\, renters will take them if you’re offering: but what if you didn’t have to? Backed by data from 2.1 million survey responses\, this session uncovers the key drivers for securing leases and retaining residents while racking up more positive online reviews. \nWe will provide answers to your burning questions\, such as: \nThe top leasing triggers for renters at the prospect stage – what do they want to see online and offline?\nOnce that prospect becomes a resident\, what impacts their decision to renew?\nAre referral bonuses really necessary?\nOur residents are not engaged and don’t participate in events\, what can we do about it?
URL:https://www.satisfacts.com/event/rent-renew-recommend-one-size-not-fit/
CATEGORIES:Speaking Engagements,Webinars
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20161020
DTEND;VALUE=DATE:20161021
DTSTAMP:20260520T215239
CREATED:20160610T064141Z
LAST-MODIFIED:20160628T013635Z
UID:731-1476921600-1477007999@www.satisfacts.com
SUMMARY:Jen Piccotti @ Fairfield National Maintenance Conference
DESCRIPTION:The latest intel on what matters most to today’s residents and how the Maintenance Team is the secret weapon for resident retention.
URL:https://www.satisfacts.com/event/jen-piccotti-fairfield-national-maintenance-conference/
CATEGORIES:Speaking Engagements
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20160922
DTEND;VALUE=DATE:20160923
DTSTAMP:20260520T215239
CREATED:20160610T064400Z
LAST-MODIFIED:20160628T035700Z
UID:733-1474502400-1474588799@www.satisfacts.com
SUMMARY:Lia Nicole Smith to present @ Lease-a-Palooza
DESCRIPTION:Want more Residents? Stop Leasing Apartments! \n\nApartment communities are a dime a dozen and those looking for a new home have many to choose from.   A lease\, by definition\, is temporary and the act of leasing produces temporary results. Research shows 59.3% of residents plan to be in their apartment homes at least 3 years so why are communities accustomed to a revolving door? Getting a prospect to envision a 360° life at the community makes a big difference in closing and securing future renewals. Beyond marketing – beyond selling – beyond retention.  It’s time to replace the act of leasing with the art of storytelling!
URL:https://www.satisfacts.com/event/lease-a-palooza/
LOCATION:The Plaza LIVE\, Orlando\, FL\, United States
CATEGORIES:Speaking Engagements
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20160810
DTEND;VALUE=DATE:20160811
DTSTAMP:20260520T215239
CREATED:20160610T063741Z
LAST-MODIFIED:20160720T012643Z
UID:729-1470787200-1470873599@www.satisfacts.com
SUMMARY:Jen & Lia to Present @ NAA AE Brainstorming
DESCRIPTION:Join Jen & Lia as they discuss the results of the NAA Affiliate Member Survey results! Find out what matters most to affiliate members and vendors. \n 
URL:https://www.satisfacts.com/event/jen-lia-to-present-at-brainstorming/
LOCATION:Hyatt Centric Park City\, Park City\, UT\, United States
CATEGORIES:Speaking Engagements
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20160720
DTEND;VALUE=DATE:20160721
DTSTAMP:20260520T215239
CREATED:20160610T065042Z
LAST-MODIFIED:20160712T013157Z
UID:734-1468972800-1469059199@www.satisfacts.com
SUMMARY:Lia Nicole Smith to Present @ Bainbridge
DESCRIPTION:
URL:https://www.satisfacts.com/event/bainbridge/
CATEGORIES:Speaking Engagements
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20160713
DTEND;VALUE=DATE:20160714
DTSTAMP:20260520T215239
CREATED:20160610T063520Z
LAST-MODIFIED:20160628T035505Z
UID:727-1468368000-1468454399@www.satisfacts.com
SUMMARY:Jen Piccotti to Present @ Trinity Leadership Conference
DESCRIPTION:Time to roll out the Red Carpet for the Trinity Super Stars! We’ll be shining a spotlight on your successes and sharing what matters most to your residents in this market. See you there!
URL:https://www.satisfacts.com/event/jen-piccotti-to-present-trinity-leadership-conference/
LOCATION:The Encore\, Las Vegas
CATEGORIES:Speaking Engagements
ATTACH;FMTTYPE=image/jpeg:https://www.satisfacts.com/wp-content/uploads/2016/06/JenP-Trinity-Conf-Las-Vegas-e1467057284455.jpg
END:VEVENT
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