The Secret to Earning Exceptional Scores on SatisFacts

The Secret to Earning Exceptional Scores on SatisFacts

    The Secret to Exceptional Level Scores on your SatisFacts Work Order Survey Renewals live and die by the way teams manage their service request processes. Our Insite® Work Order Survey identifies key opportunities for improvement to ensure repairs are completed to the resident’s satisfaction. Here’s an inside look at two survey questions which[…]

Review Response

Review Response

We all know responding to reviews are important, even the positive ones. Here’s an example of a great response submitted on ApartmentRatings.com. Why this works: Although this is a perfect 5-star review, the resident has mentioned issues impacting his/her overall experience. The management’s response not only shows appreciation for the feedback, it demonstrates empathy for[…]

The Basic Secrets of True Success Stories!

The Basic Secrets of True Success Stories!

The Basic Secrets of True Success Stories! It really IS the Little Things That Matter Most to People Whether you are managing a small apartment community in rural America or one of the industry’s largest assets, people’s expectations in principle, are still basically the same: “give me good quality products with reliable service performed by[…]

A Culture of Responsiveness

A Culture of Responsiveness

A Culture of Responsiveness The way we communicate has changed dramatically over the past several years, and even the amount of time we’re willing to wait for information has changed. In our on-demand society, creating a culture of responsiveness has never been more important. Based on the newly completed SatisFacts 2017 Online Renter Study, we’re[…]