About Us

About Us

SatisFacts is the leading provider of resident surveys, focusing on

multifamily retention and reputation management.

What We Do

With over 15 years of experience, SatisFacts has helped over 3 million units market and measure the resident experience. By providing actionable resident and prospect feedback we'll help increase resident satisfaction and your overall bottom line.
Rather than handing off an exhaustive report, we are here to guide you throughout the entire process, by providing the support, insight, and resources you need to ensure your portfolio’s success.

Resident Surveys

Get insight into what is really going on in your community. You'll be able to address, improve and market the resident experience.

National Satisfaction Index

Benchmark your portfolio against our National Index and see how each community ranks against others in your area.

Actionable Feedback

Our Education Team will help connect the data points with clear, actionable feedback. You'll learn what your team is excelling in and what areas need work.

Awards Program

Our awards program recognizes those for their continual dedication to the resident experience. Learn how Satisfacts can help showcase your leadership to stakeholders and residents.

Our Mission

To strengthen relationships throughout the multifamily industry by creating a platform to attract, understand and retain renters based on leading edge technology, data, and education.


Our Vision

Provide transparent and honest information that enables renters and property managers to improve the evolving concept of “home.”