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Candor, Guidance and Support Are the First Steps in Addressing the Controllable Issues Impacting Performance

Often viewed as “contrarians” in the industry, Doug Miller and his team are committed to delivering the unvarnished truth to clients.  Their candor is not for the sake of being divergent from mainstream opinion, but rather – it stems from knowing that while facing some less-than-desirable facts may not always be comfortable - the truth sets one free.  

When a professional is liberated and has a clear-eyed view of what’s what, he or she is better able to explore viable options and discover often surprisingly manageable solutions.

You can count on the SatisFacts team to offer you viewpoints (albeit lacking a dusting of sugarcoat) that will be both refreshing and practical in nature.

MFPro TV Selects Doug Miller and Jen Piccotti as Hosts for "The Retention Report":

MFPro TV selected Jen Piccotti and me for a monthly show, "The Retention Report" - catch us the third Thursday of each month at 12:00-12:30 Eastern. Click here to learn more and register.

 
   
 
 

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Latest News:
01.30.12: New Hire: Gregory Ann Goldrick (formerly of Simpson Housing and The Goldrick Group) hired as RVP-Sales/South Central

01.01.12: New Hires & Promotions: Joe Summers (formerly of CallSource) hired as VP-Sales/East Region, Lia Smith (formerly of SPM Property Management) as VP-Consulting and Education, Kiera Davis as Account Coordinator, Nick Leonhardt as Software Developer.  Jeff Proebstle promoted to SVP-Sales, Brian Barfield to RVP-Sales/SE and Jen Piccotti to SVP-Consulting and Education

06.04.11: TurnSocial.com and SatisFacts ink deal that allows apartment marketers to display SatisFacts resident satisfaction ratings on all community websites via a free TurnSocial.com bar, permitting properties to promote third party ratings to a ratings-obsessed world

06.01.11
Units Magazine - Annual resident retention article by Jen Piccotti and Doug Miller: click here

06.01.11
SatisFacts annual client satisfaction survey results show 96% satisfaction and client's average resident turnover rate 17 points below the NAA Income and Expense Survey

03.1.11
MFPro TV, created by MultifamilyPro, selects Doug Miller and Jen Piccotti for monthly show, "The Retention Report" (third Thursday monthly at 12:00-12:30 Eastern)

01.25.11
Jen Piccotti selected NAA to join Doug Miller as an official
official blogger on NAA's Aptly Spoken

01.25.11
NAA adds Jen Piccotti's "Resident Retention: No Cost/Low Cost Solutions" to Aptly Spoken's Blog Roll

01.24.11
490,000 Units Under Contract for SatisFacts' Grace Hill Course "The Impact of Maintenance on Retention"

09.17.10
Insite Four Quarter Rolling Average Push Reporting and Insite Action Plan Templates rolled out

09.13.10
SatisFacts signs agreement with ApartmentGrade.com to provide survey program for AG clients, plus promote SatisFacts client ratings online

 
     
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