Better than Oprah and More Engaging than Letterman

Our Most Recent and Upcoming Appearances and Recorded Resources

Many companies make a dutiful checklist when it comes to dialoguing with their customers.  Linked In (check), Facebook (check), Blog (check, check).  And, although we utilize a number of platforms to reach out to our customers, we believe that communication is actually about connection.

It’s an art form to us. We are passionate about building bridges of opportunity for our clients and supporting the industry with the results of our satisfaction research services.

Whether we have the occasion to interact with you electronically, on the phone, at a conference, or in person - we welcome each and every chance we get to listen, to share ideas, or to offer solutions.

July 21, 2010 - Multifamily Insiders Webinar.  Doug Miller and Jen Piccotti presented "Resident Retention Rehab."  To download a pdf of the session, click here.

June 25, 2010 - NAA Education Conference and Exposition. Doug Miller and Jen Piccotti presented "Increasing NOI and Asset Value: The Case for Attention to Retention."  To download a pdf of the session, click here; to listen to the audio recording of the session, click here.

May 19, 2010 - Denver, CO, Apartment Association of Metro Denver Education Conference and Trade Show. Jen Piccotti was a panelist for "Importance of Resident Renewal Trends: Ways to Increase Resident Retention."

Recorded Resources
Click on the link to hear an informative interview on “The Impact of Economic Conditions and Retention on Turnover and Asset Values”

Click on the link to hear Doug Miller and Jen Piccotti's 2010 NAA Education Conference and Exposition panel presentation "Increasing NOI and Asset Value: The Case for Attention to Retention."

Connect with Us
SatisFacts Linked In
SatisFacts Twitter - Follow @SatisFactsJen or @SatisFactsDoug
SatisFacts Facebook

Education Sessions
In addition to seminars across the country for clients, we have given, or are scheduled to give, numerous seminars for various apartment associations.  This includes the National Apartment Association, California Apartment Association (the Industry Knowledge Conference), numerous CAA chapters (the Apartment Association of the Greater Inland Empire, South Coast Apartment Association, the Rental Housing Association of Sacramento Valley, keynotes in Fresno and Contra Costa), as well as the Minneapolis Apartment Association, Georgia Apartment Association, Property Management Association/DC, Maryland Multi-Housing Association, RealPage User Conference and others.  In addition, in 2010 both Jen Piccotti and Doug Miller will be speaking at the National Apartment Association.

• Increasing NOI and Asset Value: The Case for Attention to Retention – Intended to expand knowledge about NOI, cap rates and their impact on asset value, and the impact of turnover on all of these critical areas…as well as best practices to positively impact turnover.

• Resident Retention: No Cost/Low Cost Strategies – Data-driven strategies on retaining residents that often won’t cost you a dime.  

• 10 Myths and Realities of Resident Retention – Busting the myths of 10 of the most common misperceptions about resident retention, including the latest data on social media trends.

• Service Requests 101 – How to improve the service request resolution process from a team perspective.

• Resident Retention Best Practices – What drives retention – and best practices to maximize satisfaction and retention.