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Fresh, compelling information – served up generously with a dash of humor, a dose of “need-to-know” facts and a whole lot of common sense.

Resident Retention: Low-Cost / No-Cost Solutions, by Jen Piccotti
While resident events, move-in gifts, and newsletters can be fun to do and may seem like a way to build community, the truth is resident retention comes down to some very basic things. Find out the truth about what matters most to your residents. You’ll be surprised that most often, the strategies cost little or nothing at all! read more

Resident Retention, by Doug Miller
Doug Miller is a featured blogger on NAA’s new ‘Aptly Spoken’ site! Check out Doug’s sometimes ‘contrarian’ views on what works and what doesn’t when it comes to closing the back door in these challenging economic times. Learn how your community and your portfolio can increase NOI and Asset Value despite everything that’s happening in the marketplace today. read more

 

 
   
 
 

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Latest News

7.1.10
Doug Miller & Jen Piccotti's June Units resident retention article available online...
click here...

6.25.10
Doug Miller & Jen Piccotti are presenters at the 2010 NAA Education Conference in New Orleans: “Increasing NOI and Asset Value - The Case for Attention to Retention”

06.01.10
SatisFacts announces 2009 National Resident Satisfaction Award winners...click here...

06.01.10
Units Magazine features annual resident retention article by Doug Miller & Jen Piccotti

10.13.09
CallSource's eletter names SatisFacts VP Jen Piccotti "quality assurance guru" and Multifamily Insiders names Jen blogger of the month

09.09.09
Calculate the NOI Impact of Increasing Resident Retention...
click here...

06.01.09
SatisFacts Announces New Strategic Alliances With Industry Partners...
read more...

 
     
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