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Don’t Just Be Informed – Be Well-Informed

Seriously helpful, practically-minded.  Come here for real-world solutions and more than “interesting” facts.  Providing you with the stuff that competitive advantages are made of, our resident retention and best practice articles and resident satisfaction research will arm you with essential information required for sustained success.

Units - June 2010 More Attention to Retention

Units - June 2009 Annual Resident Retention Issue Article

Units - June 2009 Non-Renewal Issues

SatisFacts - Spring Maintenance Focus - May 09

SatisFacts - Response Priorities - April 09

SatisFacts - Renewal Rewards Incentives - March 09

Units - Feb 2009 Impact of Move-In Satisfaction Article

SatisFacts - Economic Impact on Vacancy Loss Days - Feb 09

SatisFacts - Impact of Economy on Operating Costs - Jan09

Units - Feb 2006 Impact of Work Orders

Units - June 2008 Annual Resident Retention Issue Article

Units - June 2007 Annual Resident Retention Issue Article

 
   
 
 

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Latest News

7.1.10
Doug Miller & Jen Piccotti's June Units resident retention article available online...
click here...

6.25.10
Doug Miller & Jen Piccotti are presenters at the 2010 NAA Education Conference in New Orleans: “Increasing NOI and Asset Value - The Case for Attention to Retention”

06.01.10
SatisFacts announces 2009 National Resident Satisfaction Award winners...click here...

06.01.10
Units Magazine features annual resident retention article by Doug Miller & Jen Piccotti

10.13.09
CallSource's eletter names SatisFacts VP Jen Piccotti "quality assurance guru" and Multifamily Insiders names Jen blogger of the month

09.09.09
Calculate the NOI Impact of Increasing Resident Retention...
click here...

06.01.09
SatisFacts Announces New Strategic Alliances With Industry Partners...
read more...

 
     
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