Resident Surveys

Rapid, Cost-Effective and Reliable Answers: Use Resident Satisfaction Surveys, Feedback and Support to Cut Turnover, Boost Resident Retention and Grow NOI

There are a variety of competitive advantages gained through utilizing our annual resident satisfaction survey program.  In addition to helping clients to reduce turnover and boost resident retention, clients can leverage their performance via our strategic alliances with TurnSocial.com, ApartmentGrade and PropertySolutions...letting you proudly promote your resident satisfaction survey scores online to validate your marketing messaging and show prospective renters how terrific you are!

• Building and Launching a Resident Satisfaction Survey Program is Easy
  • All inclusive resident survey program, support and pricing
  • Non-intrusive rollout plans
  • Dramatically shorter turnaround times versus other providers
  • Robust resident survey recruitment models: cross-section of opinions permits planning with confidence
    • Web – Up to six recruitments via mailed cards, email
    • Phone – Random sampling
    • Written – Hard copy and postage paid envelope, plus online survey option
  • Build sound resident satisfaction survey, appraisal and support programs based on budget, needs and preferences
    
• Review and Leverage Resident Satisfaction Surveys and Results to Increase NOI and Asset Value
  • Clients reported in our client satisfaction survey that they achieved a 17 point lower turnover rate versus the NAA Income and Expense Survey
  • Comprehensive, multi-level, user-friendly and actionable reporting
  • User friendly post-survey support process, plus resident retention planning and educational tools
  • Program and support help clients leverage resident surveys and results to improve NOI
  • Deep database permits for benchmarking resident survey results against the industry
  • Awards program to promote competitive advantages to prospects, investors
  • Extensive property management experience means we speak your language

	SatisFacts Random Telesurveys	SatisFacts Web Survey (Mailed, Email Recruitment)	Other Third Party Survey Providers	Traditional In-House Surveys
Intrusiveness/Impact
C-Level Staff (rollout, logistics, reporting)	Low	Low	High	High
On-Site Staff (rollout, events, distribute)	Low	Low	High	High
Resident (easy to complete, provide comments)	Low	Low	High	High
Probability Sampling	Yes	OPT	N/A	N/A
Report Turnaround (days)	30-45	45-60	90-120	90-120
Comprehensive User-Friendly Reporting and Support Included in Pricing
Reporting
Property-level reporting	•	•	•	•
Resident comments in reports	•	•	N/A	?
C-level portfolio summary	•	•	OPT	?
Regional summaries	•	•	OPT	?
Property-by-property summary	•	•	OPT	?
Executive recap report	•	•	OPT	?
Support
Property and portfolio action plan templates and best practice guide	•	•	N/A	?
Executive review session	•	•	OPT	?
Regional management web reviews	•	•	N/A	?
Property Staff Webinar: Resident retention, best practices and action planning	•	•	N/A	?
“Train-the-Trainer”: Process and support tool review	OPT	OPT	N/A	?
Awards
Annual national property and portfolio awards	•	•	OPT	?
Property award displays, logo (ads, websites)	•	•	OPT	?
Included in pricing OPT = Add-on/optional N/A = Not applicable/available ? = TBD time, cost