Resident Surveys, Resident Feedback and Resident Retention
Monitor the Pulse of Your Residents…365 Days/Year...To Improve Resident Satisfaction and Resident Retention
Our comprehensive suite of resident surveys, touchpoint performance monitoring systems and support programs provide valuable satisfaction feedback throughout the “resident life-cycle" and help to fill the CRM void. Resident satisfaction and feedback programs designed to identify the issues impacting resident satisfaction and resident retention provide the foundation for sound action plans and Quality Assurance programs – which can ultimately grow net operating income (NOI) by reducing controllable turnover. Our client satisfaction survey shows the bottom line impact: clients reported a turnover rate 17 points lower than the figure reported in the NAA Income and Expense Survey! Besides helping clients to improve resident retention, you can take advantage of our strategic alliances with TurnSocial.com, ApartmentGrade and PropertySolutions...so that you can proudly promote your resident satisfaction survey scores online to a ratings-obsessed world!
SatisFacts offers a host of cost-effective options, so that you can build a resident satisfaction feedback program that meets your budget and preferences:
Annual Resident Surveys
Annual phone, web and written resident surveys serve as powerful planning tools, plus we provide unsurpassed support to help convert results into improved bottom line performance. Click here for more info.
Insite™ - 365 Day/Year Resident Surveys and Customer Service Feedback
Insite™ Move-In, Work Order Follow Up, Pre-Renewal, In-Touch and Unclosed Traffic programs provide on-going resident satisfaction and customer service feedback, reaching out at key touchpoints in the resident life cycle. Insite™ is a cost effective, 24/7, 365 day/year customer service safety net. Click here for more info.
The SatisFacts Index, the multifamily industry’s resident survey external benchmarking standard, is integrated into all applicable appraisal program reports. Our Index is backed up by an impressively deep database developed due to the fact that we have provided resident survey and satisfaction feedback services for numerous clients and well over one million units nationally.
Our all-inclusive resident survey program pricing allows you to manage expenses more effectively and generate the highest return on your investment.