Resident Surveys, Resident Feedback and Resident Retention
To help you Take the Guesswork Out of Retention™, SatisFacts offers a host of cost-effective options, so that you can build a resident satisfaction feedback program that meets your budget and preferences:
Annual Resident Surveys
Annual phone, web and written resident surveys serve as powerful planning tools, plus we provide unsurpassed support to help convert results into improved bottom line performance. Click here for more info.
Insite® - 365 Day/Year Resident Surveys and Customer Service Feedback
Insite® Prospect, Move-In, Work Order Follow Up and Pre-Renewal programs provide on-going resident satisfaction and customer service feedback, reaching out at key touchpoints in the resident life cycle. Insite® is a cost effective, 24/7, 365 day/year customer service safety net. Click here for more info.
The SatisFacts Index, the multifamily industry’s resident survey external benchmarking standard, is integrated into all applicable appraisal program reports. Our Index is backed up by an impressively deep database developed due to the fact that we have provided resident survey and satisfaction feedback services for well over one million units nationally.
Our all-inclusive resident survey and feedback program pricing allows you to manage expenses more effectively and generate the highest return on your investment.