Leveraging Resident Survey and Feedback Results to Build Focused Plans that Turn Research into Revenue™...Letting You Take the Guesswork Out of Resident Retention™
Once the resident surveys are completed, or once Insite™ has rolled out and results are growing in the online reporting system...this is the first step in the process. The question is, “What’s next?”
At SatisFacts we know that surveying is not an event, but is in fact a part of a process that involves discovery, evaluation, planning, action and refinement…evaluate - plan - do - review. We like to say that we give 200%: 100% executing the resident survey program and delivering results; another 100% once reports are delivered or Insite™ programs have fully deployed. This second 100% is what we call “the post survey process.”
Depending on the resident survey or feedback program utilized, this stage includes senior level survey review sessions, survey review sessions with regional management, property staff webinars on “what matters most” and how to utilize the reporting, and numerous action planning and educational tools clients can access on their MySatisFacts.com page. The goal of this stage is to do everything possible to ensure every level of our client’s organization is well equipped to take full advantage of the resident satisfaction feedback, reporting, tools and support we provide. This is because of our business model is not built around “selling resident surveys” – it is based on doing everything possible to help our clients Turn Research into Revenue™.