We Speak Your Language and Train for Results
The resident renewal decision begins with their experience with the property team members. Our education programs combine the hands-on property management and operations experience of our senior team members with the resident satisfaction research we’ve conducted with over one million apartment units in order to provide your staff with the tools and knowledge needed to increase resident retention.
Residents generally do not move out because of rent increases. They move due to perceived value, which is impacted by a perception of staff disinterest, wear and tear of the apartment, and unresolved maintenance issues. 60% of turnover is controllable, and the key is to understand what matters most to the resident and the impact those issues have on renewal likelihood. Our focused education programs provide the insight your teams need to improve communication, reduce outstanding maintenance issues, and decrease turnover.
Our dynamic educational programs will engage your team members and enhance their performance. Sessions are led by a member of our seasoned leadership team, offering your employees the opportunity to receive real-world solutions to the resident satisfaction and retention challenges they face daily.
Our education programs include:
- Creating Your Action Plan
- Understanding What Matters Most to Residents
- The Myths and Realities of Resident Retention
- Work Order Workshop
- Preparing for the Lease Expiration Season
- Custom Seminars and Keynote Presentations
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