Better than Oprah and More Engaging than Letterman

Many companies make a dutiful checklist when it comes to dialoguing with their customers.  Linked In (check), Facebook (check), Blog (check, check).  And, although we utilize a number of platforms to reach out to our customers, we believe that communication is actually about connection.

It’s an art form to us. We are passionate about building bridges of opportunity for our clients and supporting the industry with the results of our satisfaction research services.

Whether we have the occasion to interact with you electronically, on the phone, at a conference, or in person - we welcome each and every chance we get to listen, to share ideas, or to offer solutions.

Connect with Us
SatisFacts Linked In
SatisFacts Twitter - Follow @SatisFactsJen, @SatisFactsDoug and SatisFactsInfo
SatisFacts Facebook

Education Sessions
In addition to seminars across the country for clients, we have given, or are scheduled to give, numerous seminars for various apartment associations.  This includes the National Apartment Association, Multifamily Pro Brainstorming, MultifamilyPro TV's "The Retention Report," California Apartment Association (the Industry Knowledge Conference), numerous CAA chapters (the Apartment Association of the Greater Inland Empire, South Coast Apartment Association, the Rental Housing Association of Sacramento Valley, keynotes in Fresno and Contra Costa), as well as the Minneapolis Apartment Association, Georgia Apartment Association, Property Management Association/DC, Maryland Multi-Housing Association, RealPage User Conference and others.

• Increasing NOI and Asset Value: The Case for Attention to Retention – Intended to expand knowledge about NOI, cap rates and their impact on asset value, and the impact of turnover on all of these critical areas…as well as best practices to positively impact turnover.

• Resident Retention: No Cost/Low Cost Strategies – Data-driven strategies on retaining residents that often won’t cost you a dime.  

• 10 Myths and Realities of Resident Retention – Busting the myths of 10 of the most common misperceptions about resident retention, including the latest data on social media trends.

• Service Requests 101 – How to improve the service request resolution process from a team perspective.

• Resident Retention Best Practices – What drives retention – and best practices to maximize satisfaction and retention.

Our Most Recent and Upcoming Appearances

December TBD, 2011 - Property Management Association (DC). Doug Miller, presentation of “Getting Inside the Head of the Online Renter” national study.

November 18, 2011 - Connecticut Apartment Association Annual Conference. Doug Miller, “Resident Retention – What Drives It and Best Practices.”

November 16, 2011 - GraceHill Chat Sponsored by AppFolio. Doug Miller, Mike Whaling (30Lines). Presentation of “Getting Inside the Head of the Online Renter” national study.

November 15, 2011 - Houston Apartment Association. Jen Piccotti, “Resident Retention X Factor.”

October 5, 2011 - Indiana Apartment Association Annual Conference. Doug Miller, “Resident Retention – What Drives It and Best Practices.”

October 3, 2011 - Multifamily Executive Conference. Doug Miller, General Session Speaker, “Getting Inside the Head of the Online Renter” national study.

September 17, 2011 - Georgia Apartment Association Annual Conference. Doug Miller, presentation of “Getting Inside the Head of the Online Renter” national study.

September 16, 2011 - Multifamily Pro Brainstorming. Jen Piccotti and Doug Miller, presentation of “Getting Inside the Head of the Online Renter” national study.

September 15, 2011 - Multifamily Pro Brainstorming. Jen Piccotti and Doug Miller, “Retention Best Practices That Make Dollars and Sense.”

September 14, 2011 - Multifamily Pro Brainstorming. Doug Miller (facilitator).

September 13, 2011 - NAA Apartment Revenue Management Conference. Doug Miller (panelist), “Renewals and Revenue Management Revisited.”

August 2, 2011 - RealPage User Conference. Jen Piccotti (panelist), “The Best Resident is the One You Already Have.”

May 3, 2011 - AIM Conference. Doug Miller (panelist), “Retention Marketing and Profit Optimization.”

MFProTV: Catch Jen and Doug’s monthly show, The Retention Report, at 12:00 Eastern the third Thursday of each month.

October 13, 2010 - Property Management Association/DC. Doug Miller, “Resident Retention - The Impact of Service and the Service Revolution.” 

October 7, 2010 - Central VA Apartment Association Conference-Richmond. Doug Miller, “The Case for More Attention to Retention.”

July 21, 2010 - Multifamily Insiders Webinar.  Doug Miller and Jen Piccotti presented "Resident Retention Rehab."  To download a pdf of the session, click here.

June 25, 2010 - NAA Education Conference and Exposition. Doug Miller and Jen Piccotti presented "Increasing NOI and Asset Value: The Case for Attention to Retention."  To download a pdf of the session, click here; to listen to the audio recording of the session, click here.

May 19, 2010 - Denver, CO, Apartment Association of Metro Denver Education Conference and Trade Show. Jen Piccotti was a panelist for "Importance of Resident Renewal Trends: Ways to Increase Resident Retention."

Recorded Resources
Click on the link to hear an informative interview on “The Impact of Economic Conditions and Retention on Turnover and Asset Values”

Click on the link to hear Doug Miller and Jen Piccotti's 2010 NAA Education Conference and Exposition panel presentation "Increasing NOI and Asset Value: The Case for Attention to Retention."