Seriously helpful, practically-minded. Come here for real-world solutions and more than “interesting” facts. Providing you with the stuff that competitive advantages are made of, our resident retention and best practice articles and resident satisfaction research will arm you with essential information required for sustained success.
"Getting Inside the Head of Today's Online Renter" National Study ebook Released: theonlinerenter.com
Units - June 2011 Making Renewals More Likely
Units - June 2010 More Attention to Retention
Units - June 2009 Annual Resident Retention Issue Article
Units - June 2009 Non-Renewal Issues
SatisFacts - Spring Maintenance Focus - May 09
SatisFacts - Response Priorities - April 09
SatisFacts - Renewal Rewards Incentives - March 09
Units - Feb 2009 Impact of Move-In Satisfaction Article
SatisFacts - Economic Impact on Vacancy Loss Days - Feb 09
SatisFacts - Impact of Economy on Operating Costs - Jan09
Units - Feb 2006 Impact of Work Orders
Units - June 2008 Annual Resident Retention Issue Article
Units - June 2007 Annual Resident Retention Issue Article
Contact SatisFacts Address: 2360 W. Joppa Road, Suite 322 Lutherville, MD 21093 Phone / Fax: 866.655.1490 / 866.655.1491 Email: info@satisfacts.com
Latest News: 4.30.12: SatisFacts Social Network Integration Platform Announced: Clients can now leverage ratings and comments on Property Solutions toolbars, the TurnSocial.com toolbar, via RentAdvisor and RentMineOnline, post on ApartmentGrade and more.
03.13.12: "Getting Inside the Head of Today's Online Renter" National Study ebook Released: theonlinerenter.com
01.30.12: New Hire: Gregory Ann Goldrick (formerly of Simpson Housing and The Goldrick Group) hired as RVP-Sales/South Central
01.01.12: New Hires & Promotions: Joe Summers (formerly of CallSource) hired as VP-Sales/East Region, Lia Smith (formerly of SPM Property Management) as VP-Consulting and Education, Kiera Davis as Account Coordinator, Nick Leonhardt as Software Developer. Jeff Proebstle promoted to SVP-Sales, Brian Barfield to RVP-Sales/SE and Jen Piccotti to SVP-Consulting and Education
06.04.11: TurnSocial.com and SatisFacts ink deal that allows apartment marketers to display SatisFacts resident satisfaction ratings on all community websites via a free TurnSocial.com bar, permitting properties to promote third party ratings to a ratings-obsessed world
06.01.11 Units Magazine - Annual resident retention article by Jen Piccotti and Doug Miller: click here
06.01.11 SatisFacts annual client satisfaction survey results show 96% satisfaction and client's average resident turnover rate 17 points below the NAA Income and Expense Survey
03.1.11 MFPro TV, created by MultifamilyPro, selects Doug Miller and Jen Piccotti for monthly show, "The Retention Report" (third Thursday monthly at 12:00-12:30 Eastern)
01.25.11 Jen Piccotti selected NAA to join Doug Miller as an official official blogger on NAA's Aptly Spoken
01.25.11 NAA adds Jen Piccotti's "Resident Retention: No Cost/Low Cost Solutions" to Aptly Spoken's Blog Roll 01.24.11 490,000 Units Under Contract for SatisFacts' Grace Hill Course "The Impact of Maintenance on Retention"
09.17.10 Insite Four Quarter Rolling Average Push Reporting and Insite Action Plan Templates rolled out
09.13.10 SatisFacts signs agreement with ApartmentGrade.com to provide survey program for AG clients, plus promote SatisFacts client ratings online