"Most useful to me and my sites was a comparative chart that listed their ratings peer to peer, this impacted an immediate improvement in service due to the competitive nature of my teams and their desire to out do each other. I plan to use SatisFacts on a recurring schedule to track improvements or slippage in the perception of our services. Thank you for providing a tool which had such an immediate positive impact on our bottom line."

Tim Cutrona
Senior Regional Property Manager
AIMCO

SatisFacts
is a proud member of:
NAA
NAA

Resident Relationship Management Services™

Our comprehensive suite of resident survey and support programs provides valuable resident satisfaction feedback throughout the “resident life-cycle." Identifying the issues impacting resident satisfaction and resident retention provides the foundation for sound action plans and Quality Assurance programs – which can ultimately grow net operating income (NOI) by reducing controllable turnover.

With the ability to offer random telephone surveys, web surveys and written surveys, SatisFacts can help you build a resident satisfaction feedback program that meets your budget and preferences, and maximizes inferential power and statistical validity.

Resident Satisfaction Surveys and Resident Relationship Management Services™ 

  • Annual Resident Satisfaction Surveys: The Planning Tool
    • Random Telephone Surveys
    • Web Surveys
    • Written Surveys
  • Insite™ and Insite+™ Move-In Feedback Loop
  • Insite™ Work Order Follow-Up Feedback Loop
  • Insite™ and Insite+™ Pre-Renewal Feedback Loop
  • Resident Contact Information Management Service
  • Due Diligence and Takeover Two Week Turnaround Property Studies
  • Education / Seminar Programs
  • Development and Condo Conversion Preference Studies, and Custom Surveys
  • Consulting Services Group: Work-Time Studies, Operational Audits, Ancillary Income, Technology Integration, Process/Change Management

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Employee Satisfaction Surveys
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Fee/Third Party Management Client, Service Provider Customer and Apartment Association Member Satisfaction Surveys
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