"We gained valuable insights into what our residents really felt about the community and staff. Because SatisFacts use personal contact and calls are made randomly, I think we get a very accurate read on what our residents are thinking. The report identified some important issues and provided the ammo we needed to move forward. Plus, it identified dissatisfied residents whose issues were easy to resolve…once we knew what they were. By taking care of the issues, we can change their mind about moving when their lease expires. Bottom line, saving those residents obviously more than pays for the cost of the SatisFacts report!"

Wendy Simpson,
Director of Marketing
Community Realty

SatisFacts
is a proud member of:
NAA
NAA

Customer Satisfaction and Retention

Customer Satisfaction Studies – For Vendors/Service Providers and Apartment Associations
A powerful tool for vendors and service providers to use, to evaluate property management company client satisfaction. Use the findings to provide the focus and rationale for sound customer relationship management plans. Identify issues so as to: enhance your "product," services, service and value; increase satisfaction and retention; include favorable satisfaction survey statistics in marketing efforts.

For apartment associations, SatisFacts offers a two phased satisfaction survey: a Member Web Survey; an Associate Member Web Survey. The former evaluates program demand and interest, association perceptions, participation with associations, competition, and satisfaction. The objectives are to permit associations to: enhance education programs and value; increase member satisfaction and retention; increase membership appeal. The latter is intended to provide findings that the association can use to enhance associate member satisfaction and retention.