SatisFacts—We Make it Hard for You to Fail

We’re not selling resident surveys or data.  We simply use resident surveys and year-round feedback programs as the tools to get the process started.  We do, however, offer the support to help you improve performance, grow NOI and increase asset value.  

Most research companies hand over resident survey reports, and then leave you with the daunting task of turning statistics, benchmarks and scorecards into action.  We have designed our cost-effective programs to not only pay for themselves, but to educate, inform and better prepare your team to meet the challenges of any market or resident retention challenge they face.

"The Proof's in the Pudding"
Our client satisfaction survey results show that clients report a turnover rate
17 points below the national average cited in the NAA Income and Expense Survey...
at $4,100/move-out, the impact on bottom line performance is clear!

SatisFacts offers clients distinct advantages:

• We have C-level multifamily experience
• We speak your language and know what drives performance
• Whether it be operations, financial, human resources, quality assurance or marketing – our collective experience embraces the needs and perspectives of each facet of effective property management
• We have a comprehensive suite of resident satisfaction survey and feedback programs, education and consulting support
• Unparalleled post-survey support to help clients leverage findings
• Our research programs are broad in scope (both internal and external customers): residents, associates, clients/investors, and vendors
• We offer the most flexible survey program options, customized to meet both research needs and budget requirements
• We provide scalable, highly-automated, time-tested survey systems and implementation plans
• We design non-intrusive rollout plans that merge seamlessly with your preferences
• Our systems permit rapid turnaround time for all research projects
• Reports are designed based on understanding the need to be easy to read…and easy to act on
• Our SatisFacts Index provides the industry with an external resident satisfaction and best practice benchmarking standard and is integrated into all resident satisfaction survey appraisal program reports
• Strategic alliances with TurnSocial.com, ApartmentGrade and PropertySolutions give properties the ability to proudly promote resident satisfaction survey scores online