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SatisFacts—We Make it Hard for You to Fail

We’re not selling resident surveys.  We simply use resident surveys as a tool.  We do however sell the benefits of improved performance, enhancing NOI and increasing asset value.  

Most research companies hand over resident survey reports, and then leave you with the daunting task of turning statistics, benchmarks and scorecards into action.

We have designed our cost-effective programs to not only pay for themselves, but to educate, inform and better prepare your team to meet the challenges of any market or resident retention challenge they face.

These are some of the advantages we offer:

  • We have C-level multifamily experience
  • We speak your language and know what drives performance
  • Whether it be operations, financial, human resources, quality assurance or marketing – our collective experience embraces the needs and perspectives of each facet of effective property management
  • We have a comprehensive suite of resident satisfaction survey and feedback programs, education and consulting support
  • Unparalleled post-survey support to help clients leverage findings
  • Our research programs are broad in scope (both internal and external customers): residents, associates, clients/investors, and vendors
  • We offer the most flexible survey program options, customized to meet both research needs and budget requirements
  • We provide scalable, highly-automated, time-tested survey systems and implementation plans
  • We design non-intrusive rollout plans that merge seamlessly with your preferences
  • Our systems permit rapid turnaround time for all research projects
  • Reports are designed based on understanding the need to be easy to read…and easy to act on
  • Our SatisFacts Index provides the industry with an external resident satisfaction and best practice benchmarking standard and is integrated into all resident satisfaction survey appraisal program reports
 
   
 
 

Contact SatisFacts
Address:
2360 W. Joppa Road
Suite 322
Lutherville, MD 21093

Phone:
866.655.1490

Fax:
866.655.1491

Email:
info@satisfacts.com

Latest News

7.1.10
Doug Miller & Jen Piccotti's June Units resident retention article available online...
click here...

6.25.10
Doug Miller & Jen Piccotti are presenters at the 2010 NAA Education Conference in New Orleans: “Increasing NOI and Asset Value - The Case for Attention to Retention”

06.01.10
SatisFacts announces 2009 National Resident Satisfaction Award winners...click here...

06.01.10
Units Magazine features annual resident retention article by Doug Miller & Jen Piccotti

10.13.09
CallSource's eletter names SatisFacts VP Jen Piccotti "quality assurance guru" and Multifamily Insiders names Jen blogger of the month

09.09.09
Calculate the NOI Impact of Increasing Resident Retention...
click here...

06.01.09
SatisFacts Announces New Strategic Alliances With Industry Partners...
read more...

 
     
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