When customers hear the name SatisFacts, we want them to think “solutions!” 

More powerful than just reading about us, hear it straight from our clients.

It's hard to use a small box to describe the outsized results of Doug and his team at SatisFacts. Doug and SatisFacts are experts - they make difficult things seem easy, and readily deliver actionable business insights at an affordable price. Doug straddles the worlds of business, statistical research and consumer experience with the savvy of a diplomat who speaks nine languages. I highly recommend him. I also look for reasons to work with him because he has added value to all of the situations where we've worked together. Lastly, he's also a nice guy and someone I trust. He's on the good guy list. Please contact me with any questions about him - but only if you want to hear unbiased, positive confirmation that he's worth being around.
--Steve Lefkovits, Principal at Joshua Tree Consulting 

The age old adage ‘You can't manage what you can't measure’ is also true when it comes to resident satisfaction and retention. SatisFacts takes that adage to the next level by creating tools and strategies that help operators leverage their results to move the bar upward relative to resident satisfaction and reap the economic rewards that dovetail with improved satisfaction levels. Most resident satisfaction survey provider survey models end with the delivery of survey results. The recipient is left to fend for themselves in the use of the data produced during the survey process. With SatisFacts, the delivery of results is the beginning of the next phase of their value proposition - helping owners systematically use the results to make business process changes that will have a positive impact on resident satisfaction. That's what makes them unique and of high value to their clients.
--Dennis Smillie, President, Multifamily Solutions 

The folks at SatisFacts are true professionals, which makes it easy to work with them. However, the overall reason that they are so good is that they understand our business! They always have suggestions and ideas on other ways to view information. I like the folks at SatisFacts. The company that I worked with prior to SatisFacts completed my surveys and never called or followed up. SatisFacts appears to be a well managed company. Just by the fact that they survey their clients means that they take it seriously and want to improve in any way possible!!! I believe that the information contained in the resident surveys is extremely valuable and it has enhanced our resident retention process. Our credibility with our Senior Management Team has increased because of our scores on these resident surveys! The feedback is also valuable because reports include the actual comments from each person who is surveyed. It may be one little thing that they said that sparks an idea or saves us money. If we didn't have access to this information the value of the entire resident survey process would be diminished.
--Janet L. Riddlebarger, Vice President - Property Management, HHHUNT 

I want you to know that I quoted Doug's "Simple but Powerful Thoughts" at my seminar today and will be for the next couple of weeks in ALL my seminars.  Jen, you and Doug have such a wonderful, genuine passion for what you do....and I am your greatest advocate!!!! Appreciate all you do for our industry!
--Jackie Ramstedt, Principal, Ramstedt Enterprises

Working with SatisFacts Research over the past eight years has been not only an enjoyable experience due to the wonderful team that Doug has employed for our benefit, but the tremendous input the annual resident surveys has provided us is invaluable. Our teams look forward to the results every year looking for ways to improve our service level for our residents and of course achieving the exceptional score….our teams are very competitive. The information we obtain from these resident surveys really helps us hone in our motto “We Put Our Hearts In Your Home”….So we naturally have a win-win situation…the resident wins with exceptional service and our team wins having achieved the satisfaction of providing exceptional service…and we win because our turnover is low and our NOI is high. Need I say more?
--Dave Thomas, VP & Director of Property Management, Allen & Rocks, Inc. 

SatisFacts resident satisfaction survey reports are a helpful strategic tool that takes a great deal of the guesswork out of developing marketing, resident retention and management plans. The results from these reports assist the property staff and senior management in understanding the issues that are impacting our residents' satisfaction - which impacts their desire to remain a resident with us and, ultimately, positively improves our bottom line!
--Jeff Goldshine, Executive VP, Mission Residential 

Doug and his team at Satisfacts have mastered resident satisfaction research and consumer preferences in the multifamily space. They provide a cost effective resident survey approach to benchmarking performance and an efficient process for raising the bar on your operations teams' performance. They also have the ability to provide customized solutions. I recommend Doug without qualification for professional, cost effective solutions as well his passion for excellence in all that he does.
--Robert Landis, President, Lane Management 

Doug Miller and his team at SatisFacts are performance leaders in the resident satisfaction survey segment as well as the multi-family housing industry. I'm continually impressed with their sense of character and integrity as well as the expert knowledge and results brought fourth each and every time I've hired Doug. I would highly recommend SATISFACTS to any one across any industry needing a 'winning' market research/resident and customer satisfaction survey company.
--Bob Keator, Benson Media (formerly VP of Marketing, Lane Management) 

Doug Miller is not only one of the most kind and sincere individuals you will ever have the pleasure to meet, he is also an expert that understands his client's objectives and consistently delivers the highest quality product. --You will not be sorry you hired Doug.
--Lori Snider, Founder, Creativity For Rent

Doug is one of the smartest people I know. He knows the business in and out. I have worked with SatisFacts for several years, and Doug and his team have always been reasonable, deliver projects on time and are always a pleasure to work with. If your company has resident survey or research needs, you will not be disappointed with Doug and SatisFacts.
--Israel Carunungan, Director, Corporate Marketing, The Bozzuto Group 

I am very satisfied with the resident satisfaction feedback program process and the end product. The support from the SatisFacts team is extremely beneficial.
--Gregory J. Lozinak, Executive Vice President & Chief Operating Officer, Waterton Residential 

Our experience with you guys has been top-notch. You’re responsive, smart and most importantly, fun to work with!
--Heather Campbell, Director of Marketing, RedPeak 

Serving military families is an honor, and ensuring their housing satisfaction is paramount to our mission at Picerne Military Housing. Our goal is to improve the quality of life of the service member and their family, so that the service member can focus on their mission knowing that their family is fully taken care of from the housing perspective. Direct resident feedback is thus critical to us in driving operational performance improvements and fulfilling our corporate mission of Families First. Our SatisFacts survey program allows for personal interaction with our resident families to get a true measure of how we are performing, meeting the housing needs of the families, and fulfilling our Families First mission. Through the SatisFacts process and custom-designed survey program we are able to thoroughly evaluate our performance. SatisFacts’ performance appraisal reporting, analysis, specific and actionable feedback, and support services permit our property management teams to focus on the most important issues. Their program allows us to utilize the customer satisfaction findings and close the feedback loop with our residents so they know that their voice has been heard.
--Douglas A. Jones, Senior Vice President – Property Management, Picerne Military Housing 

Jen and I had a good chat yesterday; she's a great addition to your team! I appreciate all the support we get from SatisFacts, and your team has made the resident survey process easy and seamless from start to finish (although it's never REALLY finished, is it?).
Janet Chiarella, Director of Marketing, Towne Properties

The information obtained in our resident surveys helps me focus our staff in areas where we can improve, increasing resident retention, reducing costs, and improving NOI.
--David Heitzman, Director of Property Management, CK Property Management 

Doug and I first worked together in 2005 and when he gave me the pitch about SatisFacts I was blown away. Hired the firm instantly and on many assets. The annual resident surveys were painless for my staff - unlike some of the competitors. His personal touch across our team of Managers and Regional Managers exceeded expectations. We also used the Move In and Maintenance survey product - outstanding!
--Jim Collins, CPM 

Doug, thank you so much for your time yesterday. This is a real eye opener that will certainly help us turn things around.
--Wanda Love, Area Manager, HMI Property Solutions 

We gained valuable insights into what our residents really felt about the community and staff. Because SatisFacts uses a sound resident survey program, I think we get a very accurate read on what our residents are thinking. The report identified some important issues and provided the ammo we needed to move forward. Plus, it identified dissatisfied residents whose issues were easy to resolve…once we knew what they were. By taking care of the issues, we can change their mind about moving when their lease expires. Bottom line, saving those residents obviously more than pays for the cost of the SatisFacts program!
--Wendy Simpson, Director of Marketing, A.J. Dwoskin 

We want to know how our customers rate our performance. The SatisFacts resident survey reporting is like a report card for our staffs and properties, helping to identify customer service training needs, resident concerns and property issues. Whether the market is strong or weak, we want to do everything we can do to keep our residents happy…and with us. SatisFacts is the tool that we are using to help us accomplish that.
--Steve Larimer, Gates, Hudson and Associates 

At Summit Properties, we have surveyed our residents yearly for over 20 years. Having a sound resident survey program has allowed us to maximize resident satisfaction and our properties' performance. Switching to SatisFacts and having them build a customized resident survey program has provided us with many benefits over our past written survey programs. Their program is non-intrusive to our corporate and property staffs, which has been a problem in the past. We found that with participation so high, we no longer needed to hold parties to try and increase responses. The rollout was infinitely easier and we had our final reports in our hands in just 30 days, a third of the time that past programs took. Their sound methodologies and support really mattered because it meant we could finally have confidence that the resident survey results were representative. Lastly, SatisFacts provided much more than just satisfaction research...their summary reporting, consulting and planning support made it easy for all levels of our organization to create sound, actionable plans.
--Randall M. Ell, President, Summit Management Company 

Most useful to me and my sites was a comparative chart that listed their ratings peer to peer, this impacted an immediate improvement in service due to the competitive nature of my teams and their desire to outdo each other. Thank you for providing a tool which had such an immediate positive impact on our bottom line.
--Tim Cutrona, AIMCO 

Quality reports, great staff, great relationship.
--H. Jackson Wallace, Director of Multifamily Operations, Ellis-Trick Multifamily, Inc.

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