“Measure It and They Will Manage It”

Considering that 60% of turnover is avoidable, the $4,500 cost associated with each move-out and the impact of economic conditions on both residents and asset values, it is critical (and plain common sense) to reduce costly turnover.

We deliver a full scope of planning and customer service tools, while providing clients with the crucial support to help identify and act on the controllable issues impacting retention.

The metrics that flow from the programs we deliver increase awareness for and focus on “what matters most” to residents.  The more on site associates understand the value of the metrics being monitored - the greater their attention on “what matters most” to residents.   This shift in focus, in combination with the support and tools SatisFacts provides, allows results to be leveraged for improved performance, increased NOI, and in turn, increased asset value.

Click on the links below to view various case studies that illustrate how we turn research into revenue.

Initial Two Year Performance Improvements
Increased “Very Likely” to Renew Leads to Actual Reductions in Turnover
Focusing on Communication and the Work Order Process Pay Huge Dividends
Impact of Property Manager and Maintenance Supervisor Experience
Portfolio Over-Staffs Maintenance Teams
Community - The Negative Impact of Maintenance Short-Staffed for Extended Period
Properties Address Maintenance Issues