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Case Study 3: Focusing on Communication and the Work Order Process Pay Huge Dividends
- Situation: An older client enhanced their survey by adding our new communication and work order related questions to their survey. An example is provided to show the impact of this change in staff focus.
- There was a clear, immediate and significant impact of raising staff awareness of the importance of specific service delivery priorities. The following are two examples of the dramatic increase in scores. The bottom line impact of such improvements is enormous.
- A 300-unit property reducing turnover by 21 points positively impacts NOI by $189,000 - $283,500 per year.
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| Yes/No Questions |
Year 1 |
Year 2 |
| Work Order Follow Up |
0% |
67% |
| Maintenance Done Right the First Time |
80% |
91% |
| Maintenance Problems Still Exist |
19% |
10% |
| "Very Likely" to Renew |
54% |
75% |
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