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| Regardless of market conditions or resident retention challenges, SatisFacts offers more than resident surveys and year-round resident feedback programs - we help you craft targeted solutions to boost performance, your online reputation, NOI and asset value by enhancing the resident experience and reducing costly turnover. |
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Improving Relationships, Resident Retention, Your Online Reputation and the Bottom-Line
If you are seeking a high-yield competitive advantage, then click here. Our client satisfaction survey shows clients achieved a 17 point lower turnover rate versus the NAA Income & Expense Survey. Partnering with us has a clear impact on the resident experience, your online reputation, resident retention, NOI and asset values...click here to calculate the impact on your portfolio. The impact on clients showed up in our client satisfaction survey results: 96% satisfied!
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| We understand relationships, their complexities, their challenges and the impact of improving communication and the satisfaction levels of both your internal and external customers. Utilizing our years of experience in resident satisfaction research, and as multifamily operators ourselves, our seasoned experts help clients manage relationships and enhance portfolio performance. Our candor may surprise you, the solutions we offer will impress you and the results you gain from working with us will thrill you. |
We transform potential performance into real bottom line growth by leveraging invaluable resident satisfaction surveys, 365 day/year feedback programs, associate and client surveys into increased revenue.
Serving as your resident satisfaction survey and resident retention partner, we harness a suite of powerful Resident Relationship Management Services™, performance assessment programs and tools to develop and support a survey and feedback system designed to help you significantly enhance your portfolio’s performance. |
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Insite™ 365 Day/Year Resident Satisfaction, Service Feedback and Performance Monitoring
Monitor the Pulse of Your Residents…365 Days/Year
read more...
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Annual Resident Survey Programs and Support to Create Focused, Impactful Action Plans
read more...
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- 01.30.12: New Hire: Gregory Ann Goldrick (formerly of Simpson Housing and The Goldrick Group) hired as RVP-Sales/South Central
- 01.01.12: New Hires & Promotions: Joe Summers (formerly of CallSource) hired as VP-Sales/East Region, Lia Smith (formerly of SPM Property Management) as VP-Consulting and Education, Kiera Davis as Account Coordinator, Nick Leonhardt as Software Developer. Jeff Proebstle promoted to SVP-Sales, Brian Barfield to RVP-Sales/SE and Jen Piccotti to SVP-Consulting and Education
- 06.04.11: TurnSocial.com and SatisFacts ink deal that allows apartment marketers to display SatisFacts resident satisfaction ratings on all community websites via a free TurnSocial.com bar, permitting properties to promote third party ratings to a ratings-obsessed world
- 06.01.11: Units Magazine - Annual resident retention article by Jen Piccotti and Doug Miller: click here
- 06.01.11: SatisFacts annual client satisfaction survey results show 96% satisfaction and client's average resident turnover rate 17 points below the NAA Income and Expense Survey
- 06.14.11: SatisFacts approved as member of NAA's National Supplier Council.
- 03.1.11: MFPro TV, by MultifamilyPro, selects Doug Miller & Jen Piccotti for monthly show, "The Retention Report" (third Thursday monthly,12:00-12:30 EST)
- 01.25.11: NAA adds Jen Piccotti to Aptly Spoken, in addition to Doug Miller, plus adds her "Resident Retention: Low Cost/No Cost Solutions" to Blog Roll
- 01.24.11: 490,000 Units Contract for SatisFacts' Grace Hill Course "The Impact of Maintenance on Retention"
- 09.17.10: Insite Four Quarter Rolling Average Push Reporting and Insite Action Plan Templates Rolled Out
- 09.13.10: SatisFacts signs agreement with ApartmentGrade.com to promote client scores online
- 09.13.10: Jen Piccotti MC for 2010 American Society for Quality Annual Service Quality Conference
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address:
2360 W. Joppa Road
Suite 322
Lutherville, MD 21093
phone:
866.655.1490
fax:
866.655.1491
email:
info@satisfacts.com
   
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