"SatisFacts reports are a helpful strategic tool that takes a great deal of the guesswork out of developing marketing, resident retention and management plans. The results from these reports assist the property staff and senior management in understanding the issues that are impacting our residents' satisfaction - which impacts their desire to remain a resident with us and, ultimately, positively improves our bottom line!"

Jeff Goldshine
Executive VP
CAPREIT

SatisFacts
is a proud member of:
NAA
NAA

A Clear Return on Investment

Take the Guesswork Out of Retention™ to Grow NOI: Our Cost Effective Feedback Loop Helps Enhance Service, Resident Satisfaction and Resident Retention

  • The keys to maximizing lease renewals are not "bells and whistles" but addressing the issues impacting resident satisfaction.
  • Your residents want to tell you how to increase the likelihood they'll renew - let them "talk behind your back" using a third party, then ask the right questions, listen and respond.
  • Results can be leveraged to improve resident satisfaction and retention, thus providing a significant return on investment.
  • SatisFacts research findings show why this is important:
    • Each move-out costs at least $3,000.
    • Over 60% of potential turnover is controllable.
    • Clear correlations between service and resident satisfaction, and between resident satisfaction and resident retention.
    • Firms that focus on issues identified in portfolio, regional and property reports experience increased satisfaction scores, and increased performance in the all-critical renewal likelihood and actual turnover metrics.
    • The net result is reduced controllable turnover and improved NOI performance.

Client Experiences: Focusing on Satisfaction Permits for NOI Growth

  • Controllable turnover and our correlation findings validate the value of monitoring resident satisfaction.
  • Performance improves when results and action plan support tools are leveraged to implement changes at each level.
  • As correlations forecast, clients utilizing on-going RRM™ programs experience increased scores, lease renewal likelihood and ultimately reduced resident turnover:
    • 4.5% average satisfaction score improvement and 3.3 point improvement in “Very Likely” to renew
    • If 10,000 units, and given a $3,000 cost per move-out, reducing turnover 3.3 points leads to:
      • 330 fewer move-outs and a $990,000 NOI increase.