"At Summit Properties, we have polled our residents yearly for over 20 years. Having a sound resident feedback program has allowed us to maximize resident satisfaction and our properties' performance. Switching to SatisFacts, and having them build a customized appraisal program, has provided us with many benefits over our past written survey programs. Their program is non-intrusive to our corporate and property staffs, which has been a problem in the past. We found that with participation so high, we no longer needed to hold parties and offer incentives to try and increase responses. The rollout was infinitely easier and we had our final reports in our hands in just 30 days, a third of the time that past programs took. Their statistically valid methodologies and support really mattered because it meant we could finally have confidence that the results were representative. Lastly, SatisFacts provided much more than just research...their summary reporting, consulting and planning support made it easy for all levels of our organization to create sound, actionable plans."
Randall M. Ell
President
Summit Management Company