"SatisFacts reports are a helpful strategic tool that takes a great deal of the guesswork out of developing marketing, resident retention and management plans. The results from these reports assist the property staff and senior management in understanding the issues that are impacting our residents' satisfaction - which impacts their desire to remain a resident with us and, ultimately, positively improves our bottom line!"

Jeff Goldshine
Executive VP
CAPREIT

SatisFacts
is a proud member of:
NAA
NAA

Competitive Advantages

Our approach, rollout and deliverables: Non-intrusive implementation plan, rapid report delivery, all-inclusive support, and cost savings.


A fully-integrated system to deliver annual and on-going resident feedback to guide action planning. 

  • SatisFacts' comprehensive suite of RRM™ products delivers feedback throughout the "resident life cycle" - providing the opportunity to connect with residents at critical touch points, address issues and develop effective RRM™ programs.
  • SatisFacts' Annual resident satisfaction phone survey, web survey and written survey programs include property, regional and portfolio-level reports and the property action plan template. These serve as effective planning tools, all of which permit for the easy development of sound Resident Relationship Management™ plans at all levels of the organization.
  • Move-in and pre-lease renewal automated resident satisfaction web surveys round out the product line and serve as powerful RRM™ tools.
  • Other services include property due diligence/takeover studies, customized surveys, consulting, education services, and employee satisfaction surveys.

Multiple recruitment modes and data collection methodologies let you build a program that meets your budget and preferences, and maximizes inferential power and statistical validity.

  • Statistical validity issues with traditional single-mode, staff distributed written surveys.
  • Random telesurveys provide inferential power and minimize the threats to statistical validity.
  • Web surveys based on a mixed-mode sample recruitment model.
    Written survey program addresses traditional weaknesses.

Scalability.

  • Our highly automated and time-tested systems are designed and organized for us to be able to efficiently handle resident satisfaction surveys for both small and large portfolios.
  • We work to put the results into your hands as quickly as possible, so that you can act sooner-than-later to begin improving resident satisfaction and resident retention.

Ease-of-use due to a time-tested implementation plan.

  • A time-tested, efficient and non-intrusive implementation plan at all levels.
  • The ordering and execution process requires nearly no time investment at the corporate or property level...so that you can focus on your business, not handling surveys!
  • Reports created with an understanding of the need to be easy to read and act upon.

Property management background, performance orientation and an exclusive focus on the multifamily industry.

  • Multiple decades of portfolio-level multifamily property management experience.
  • We speak your language and understand what drives performance.
  • The multifamily industry’s resident satisfaction research and resident retention authorities.

Deep multifamily database and benchmarking capability.

  • Our database includes a wide range of portfolio sizes, geography and product type, with properties representing nearly one million units.
  •  The SatisFacts Index is incorporated into all reports, to provide additional benchmarking.

Random telesurveys offer a non-intrusive methodology for residents.

  • Our 80+% resident survey participation rate speaks volumes about the benefits of near effortless telephone surveys and the marketing value and impact of a personal call.