We Serve Our Clients As Strategic Partners – Offering Resident Satisfaction and Resident Retention Solutions that Enhance Performance (No Matter the Market Condition)

Founded by industry veteran, Doug Miller in 2000, SatisFacts Research was created to form a bridge between what is possible (potential revenue if turnover is minimized) and bankable results (increased NOI and increased asset values). 

In the spirit of true partnership, the SatisFacts team collaborates with clients in order to enhance bottom-line performance.  We retain a high-level of personal contact with our clients, carving out real-world solutions and offering a customized blueprint that outlines step-by-step actions (at the corporate, regional and property level) that result in improved financial performance.  Our clients also benefit from a wealth of planning tools, educational support and consulting we provide that leverage program results into increased net operating income and asset value.

Having gained a sterling reputation within the multifamily industry, SatisFacts sustains a 96% client satisfaction rating and has provided resident satisfaction survey, feedback system services and resident retention support for over a million units nationwide.  Click to read more interesting facts, testimonials or to see a partial list of clients.

Providing much more than satisfaction research, we serve our clients as trusted advisers.  Due to our years of experience in both the multifamily operations and satisfaction research sectors, and our ability to Turn Research into Revenue™ for our customers, we have proudly earned the reputation as the multifamily industry’s leading authority on resident surveys, resident satisfaction and retention.

The bottom line...is the bottom line.  Our client satisfaction survey shows clients achieved a 17 point lower turnover rate versus the NAA Income & Expense Survey.  Imagine what impact this reduced level of turnover would have on your staff, NOI and asset values!

SatisFacts’ 2011 Client Satisfaction Survey Results Validates Our “Value Proposition”:

• 91% satisfaction with increasing on-site staff focus on the best practices that impact satisfaction and retention
• 91% satisfaction with the value of the Insite program as a customer service safety net
  
• 95% agreed SatisFacts helped them increase overall portfolio resident satisfaction
  
• In the past year, 79% were able to increase market rents, 83% reduced specials and concessions, and 79% passed through resident rent increases
  
• Clients reported their 2010 resident turnover rate was 17 points lower than the rate published in the 2010 NAA Income and Expense Survey