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We Take the Guesswork Out of Resident Retention™

Results from our client satisfaction survey show that our clients achieve a resident turnover rate that is 17 points lower than the national average  reported in the NAA Income and Expense Survey.

If your turnover was 3%, 6% or 9% lower, what impact would this have on your portfolio’s performance?  To calculate the impact of improving resident retention on NOI and asset value, click Here!

SatisFacts provides real-world solutions, not superficial answers.  Rather than handing off an exhaustive report and collecting a fee, we are vested in your success.  We walk along side you throughout the process:

We won’t water down the facts or offer you band-aids when recovery requires remedies that go to the heart of the issues.  You can count on us to be with you each step of the way, providing you with support, insights and resources. 

To read what others say about us, click here.

 

 
   
 
 

Contact SatisFacts
Address:
2360 W. Joppa Road, Suite 322
Lutherville, MD 21093

Phone / Fax:
866.655.1490 / 866.655.1491

Email:
info@satisfacts.com

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Latest News:
01.30.12: New Hire: Gregory Ann Goldrick (formerly of Simpson Housing and The Goldrick Group) hired as RVP-Sales/South Central

01.01.12: New Hires & Promotions: Joe Summers (formerly of CallSource) hired as VP-Sales/East Region, Lia Smith (formerly of SPM Property Management) as VP-Consulting and Education, Kiera Davis as Account Coordinator, Nick Leonhardt as Software Developer.  Jeff Proebstle promoted to SVP-Sales, Brian Barfield to RVP-Sales/SE and Jen Piccotti to SVP-Consulting and Education

06.04.11: TurnSocial.com and SatisFacts ink deal that allows apartment marketers to display SatisFacts resident satisfaction ratings on all community websites via a free TurnSocial.com bar, permitting properties to promote third party ratings to a ratings-obsessed world

06.01.11
Units Magazine - Annual resident retention article by Jen Piccotti and Doug Miller: click here

06.01.11
SatisFacts annual client satisfaction survey results show 96% satisfaction and client's average resident turnover rate 17 points below the NAA Income and Expense Survey

03.1.11
MFPro TV, created by MultifamilyPro, selects Doug Miller and Jen Piccotti for monthly show, "The Retention Report" (third Thursday monthly at 12:00-12:30 Eastern)

01.25.11
Jen Piccotti selected NAA to join Doug Miller as an official
official blogger on NAA's Aptly Spoken

01.25.11
NAA adds Jen Piccotti's "Resident Retention: No Cost/Low Cost Solutions" to Aptly Spoken's Blog Roll

01.24.11
490,000 Units Under Contract for SatisFacts' Grace Hill Course "The Impact of Maintenance on Retention"

09.17.10
Insite Four Quarter Rolling Average Push Reporting and Insite Action Plan Templates rolled out

09.13.10
SatisFacts signs agreement with ApartmentGrade.com to provide survey program for AG clients, plus promote SatisFacts client ratings online

 
     
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