Everyone Loves a Winner - We Recognize and Promote Excellence!
The ability to promote being an award winning property or portfolio sure has concrete competitive advantages. Prospective residents want to live at a community where a culture of responsiveness and commitment to superior service delivery is more than just a tagline - and what better way to prove it than showing how your residents rate your performance in your resident survey and feedback programs! And potential clients and investors certainly see the value in working with an owner and/or management company that has proven its superior performance.
Four categories of resident satisfaction awards:
- Superior and Exceptional Resident Satisfaction Property Awards
- Superior and Exceptional Resident Satisfaction Portfolio Awards
- National Property Resident Satisfaction Awards
- National Company Resident Satisfaction Awards
Office displays and digital resident satisfaction awards for marketing communications:
- On company website and property portals
- In ILS listings and print ads
- In property and corporate collateral
- In resident and employee e-letters
SatisFacts Research is excited to announce the latest national resident satisfaction award winners. Putting these awards in context, SatisFacts works with well in excess of 100 companies nationally. Achieving a Superior or Exceptional award says that the company’s leadership and team members are focused on the actionable best practices that impact satisfaction and retention…and their residents are validating that point!
Doug Miller, Founder and President of SatisFacts, adds, “Having worked with millions of units over the years, we know that award winning scores accurately validate when a company and team go beyond talking about great resident service and satisfaction – but where they in fact ‘walk the walk.’” “Besides the significant impact that superior service delivery has on resident retention, and reducing costly and controllable turnover,” Miller continues, “clients with Superior and Exceptional overall scores can proudly promote a significant marketing advantage – being able to tell prospective residents that an independent third party research company reports that residents rate their performance as superior. We like to say it this way – promoting a property or company winning an award in ads is like being able to say, ‘Forget what our ad says…look at how fantastic our residents think we are.’”
“Quality assurance has always been an area of great passion, focus and attention for our clients,” adds Miller, “and as it relates to resident satisfaction surveys, our clients put their money where their mouth is, investing time and resources in measuring their performance – understanding the value of opening up the doors of communication with residents due to its impact on bottom line performance. Even more impressive than this customer service delivery focus is a never-ending desire to improve. Our clients are clearly driven to make improving service delivery an on-going process.”
While focusing on “customer” satisfaction always has a positive impact, today’s marketplace demands an even greater focus on retaining residents and protecting NOI. Jen Piccotti, SatisFacts’ VP of Consulting Services, comments, “Our clients have seen the benefit of a greater focus on not just satisfaction but also measuring it in dollars and cents. First year clients often see turnover drop by up to six points, and our seasoned clients’ average turnover is nearly ten points below the rates reported in the NAA Annual Income and Expense Report. In addition, improved satisfaction has also reduced resident resistance to rent increases. Due to the extremely high cost of turnover, this attention to retention is having a powerful impact on portfolio NOI and asset values.”
2010 National Award Winners:
Annual Survey Program Awards
- Highest Portfolio Score:
- H G Fenton and Ellis Trick Multifamily (tie)
- Award Winners - Top Five Companies (multiple portfolio categories: less than 2,000 units; 2,000 - 4,999 units; 5,000 - 9,999 units; 10,000+ units):
- AF Evans
- Allen and Rocks
- Blue Ridge
- Churchill Residential
- Dominium
- Dunes Residential
- Ellis Trick Multifamily
- Greystar
- H G Fenton
- Humphrey
- Legend Management
- Mission Residential
- Picerne Military Housing
- Quintus Corporation
- RedPeak Properties
- Reside Living
- Shea Properties
- Steven Scott Management
- Towne Properties
- Trammell Crow Residential
- Exceptional Portfolio Score
- Superior Portfolio Score
- AF Evans; AJ Dwoskin; Allen and Rocks; Blue Ridge; Capstone Companies; Churchill Residential; Corcoran Jennison Management; Dominium; Dunes Residential; ETI Multifamily; Greystar; H G Fenton; Humphrey; Legend Management; Pacific Living; Pegasus Residential; Pennrose; Picerne Military Housing; Quintus Corporation; RedPeak Properties; Reside Living; Shea Properties; Steven Scott Management; Thayer Properties; The Breeden Company; The Community Builders; Towne Properties; Trammell Crow Residential
Insite™ 365 Day/year Resident Feedback Programs
- Exceptional Portfolio Score
- Superior Portfolio Score
- A.J. Dwoskin
- Bell Partners
- BH Management
- Carmel
- Crosland
- Greystar
- Legend
- Mission Residential
- RenaissancePG
- Reside
- Shea
- Thompson Michie
- Winn Military
- Winn Residential
- ZOM Residential Services
2009 National Award Winners:
Allen and Rocks; AF Evans; AJ Dwoskin; Allen and Rocks; Blue Ridge; Churchill Residential; Corcoran Jennison; Greystar; H G Fenton; Legend; Picerne Military Housing; Quintus; RedPeak Properties; RenaissancePG; Shea Properties; Thayer Properties; The Breeden Company; Towne Properties