Everyone Loves a Winner
We Recognize and Promote Excellence...Clients See Turnover Drop and Their Online Reputation Grow!
The ability to promote being an award winning property or portfolio sure has concrete competitive advantages. Prospective residents want to live at a community where a culture of responsiveness and commitment to superior service delivery is more than just a tagline - and what better way to prove it than showing how your residents rate your performance in your resident survey and feedback programs! Given the importance of a company's online reputation - what a better way to enhance it than promoting being an award winning service provider! And potential clients and investors certainly see the value in working with an owner and/or management company that has proven its superior performance.
Four categories of resident satisfaction awards:
- Superior and Exceptional Resident Satisfaction Property Awards (annual survey program)
- Superior and Exceptional Resident Satisfaction Company Awards (annual surveys and Insite®)
- National Company Resident Satisfaction Awards (annual surveys and Insite®)
Office displays and digital resident satisfaction awards for marketing communications:
- On company website and property portals
- In ILS listings and print ads
- For Manager Center clients, post logo on property pages on ApartmentRatings.com
- In property and corporate collateral
- In resident and employee e-letters
SatisFacts Research is thrilled to announce its national resident satisfaction award winners. Putting these awards in context, SatisFacts works with nearly 200 companies and over a million apartment homes nationally. Earning this is not a random accomplishment – it’s based on perceptions by a client’s residents that the company’s leadership and team members are really focused on the best practices that impact satisfaction and retention!
All of our clients hard work does not go unnoticed – evidenced by last year’s SatisFacts program results showing high levels of resident satisfaction. By successfully delivering an outstanding resident experience, each client’s residents reward this effort with higher lease renewal rates and less resistance to rent increases. And the ability to proudly promote the company as a best-of-breed service provider is immensely important in today’s ratings-obsessed world.
Doug Miller, founder and president of SatisFacts, adds, “We’ve always said that winning a national award validates that a company not only ‘talks the talk’ about service delivery, but also ‘walks the walk.’ Our clients recognize that everyone wins when there is a passion for delivering world-class service. Residents reward the community with their renewal, and reduced turnover grows NOI. And due to the impact of ratings on generating quality traffic, dramatic marketing advantages can be realized by being able to leverage scores and awards to boost a property and company’s online reputation. The hard work is meeting and exceeding resident expectations. Leveraging this performance is the easy part with SatisFacts, due to being able to use award logos in advertising and marketing programs, post scores online via our relationships with TurnSocial and PropertySolutions, and being able to seamlessly integrate ratings directly into property pages on ApartmentRatings.com via the powerful Verified Resident Program.”
As Miller has shared in the past, “Quality assurance has always been an area of great passion, focus and attention for our clients, and as it relates to resident feedback, our clients invest time and resources in measuring their performance – understanding the value of opening up the doors of communication with residents due to its impact on bottom line performance. Even more impressive than this customer service delivery focus is a never-ending desire to improve. Our clients are clearly driven to make improving service delivery an on-going process.”
While focusing on “customer” satisfaction always has a positive impact, today’s marketplace demands an even greater focus on retaining residents and protecting NOI. Jen Piccotti, SatisFacts’ SVP of Education and Consulting Services, comments, “Our clients have seen the benefit of a greater focus on not just satisfaction but also measuring it in dollars and cents. First year clients often see turnover drop by up to six points, and our seasoned clients’ average turnover is seventeen points below the rates reported in the NAA Annual Income and Expense Report. In addition, improved satisfaction has also reduced resident resistance to rent increases. Due to the extremely high cost of turnover, this attention to retention is having a powerful impact on portfolio NOI and asset values.”
2012 National Award Winners:
Annual Survey Program Awards
· Award Winners - Top Five Companies (multiple portfolio size categories):
o AJ Dwoskin; Aldon Management; Allen and Rocks; Blue Ridge; Carter Haston; Churchill Residential; Dominium; Dunes Residential; ETI Multifamily; Greystar; H G Fenton; Humphrey; Legend Management; Picerne Military Housing; Quintus Corporation; Shelter Properties; Towne Properties; Western Rim Property Services
· Exceptional Portfolio Score
o Churchill Residential
· Superior Portfolio Score
o Aldon Management; Allen and Rocks; Blue Ridge; Carter Haston; Columbia Residential; Continental Realty; Dunes Residential; EPMI, A Bayside Company; ETI Multifamily; Greystar; H G Fenton; Humphrey; Legend Management; Malkin Properties; Pacific Living; Paradigm Management; Picerne; Quintus Corporation; Shea Properties; Shelter Properties; Steven Scott; Towne Properties; Trammell Crow Residential; Western Rim Property Services
Insite™ 365 Day/Year Resident Feedback Programs
· Award Winners - Top Five Companies (multiple portfolio size categories):
o Advenir; Caviness & Cates; Drucker & Falk; Epoch; Hawthorne; JC Hart; Legend; Madison; North American Properties; Pacific Living; Panco; Paradigm; Pegasus; RAM; Regency Windsor; Shea Properties; Steven Scott; The Habitat Company; United Residential; Western Rim Property Services
· Exceptional Portfolio Score
o Caviness & Cates; Epoch; JC Hart; Legend; North American Properties; Regency Windsor; United Residential
· Superior Portfolio Score
o Advenir; AJ Dwoskin; Apartment Trust of America; BH Management; Cherishome Living; Darby Development; Drucker & Falk; Echelon; Fairfield; First Communities; Greystar; Hawthorne; IMT Residential; Incore; MAC; Madison; Milestone; MSC; Pacific Living; Panco; Paradigm; Pegasus; Providence; RAM; Renaissance PG; Reside; Riverstone; Shea Properties; SHS Management; Steven Scott; Sunrise Management; Thayer; The Ardizzone Group; The Habitat Company; Trilogy; Waterton; Western Rim Property Services; WINN Military; WINN Residential; WRIT
2011 National Award Winners:
Annual Survey Program Awards
· Award Winners - Top Five Companies (combined winners from four portfolio size categories):
o Allen and Rocks; Blue Ridge; Churchill Residential; Corcoran Jennison Management; Dominium; Draper and Kramer; Dunes Residential; EPMI, A Bayside Company; ETI Multifamily; H G Fenton; Habitat; Legend Management; Picerne Military Housing; Quintus Corporation; Reside Living; Shea Properties; The Community Builders; Towne Properties; Trammell Crow Residential; Trinity Property Consultants
· Exceptional Portfolio Score
o None in 2011
· Superior Portfolio Score
o Allen and Rocks; Blue Ridge; Carter Haston; Churchill Residential; Continental Realty; Corcoran Jennison Management; Dominium; Draper and Kramer; Dunes Residential; EPMI, A Bayside Company; ETI Multifamily; H G Fenton; Habitat; Humphrey; Legend Management; Pacific Living; Picerne Military Housing; Polinger Shannon & Luchs; Quintus Corporation; Reside Living; Shea Properties; The Breeden Company; The Community Builders; Thompson Michie; Towne Properties; Trammell Crow Residential
Insite® 365 Day/Year Resident Feedback Programs
· Exceptional Portfolio Score
o Fogelman; Legend; RenaissancePG
· Superior Portfolio Score
o Advenir; A.J. Dwoskin; Apartment Trust of America; BH Management; Echelon; Fairfield; First Communities; Great Lakes Management; Greystar; Habitat; IMT Residential; MAC Property Management; MSC; Pacific Living; PCMG; Pegasus; RAM; Reside; Riverstone; Shea; Steven Scott; Thayer; Winn Military; Winn Residential; WRIT
2010 National Award Winners:
Annual Survey Program Awards
· Award Winners - Top Five Companies (combined winners from four portfolio size categories):
o AF Evans; Allen and Rocks; Apartment Trust of America; Blue Ridge; Churchill Residential; Dominium; Dunes Residential; Ellis Trick Multifamily; Greystar; H G Fenton; Humphrey; Legend Management; Picerne Military Housing; Quintus Corporation; RedPeak Properties; Reside Living; Shea Properties; Steven Scott Management; Towne Properties; Trammell Crow Residential
· Exceptional Portfolio Score
o None in 2010
· Superior Portfolio Score
o AF Evans; AJ Dwoskin; Allen and Rocks; Blue Ridge; Capstone Companies; Churchill Residential; Corcoran Jennison Management; Dominium; Dunes Residential; ETI Multifamily; Greystar; H G Fenton; Humphrey; Legend Management; Pacific Living; Pegasus Residential; Pennrose; Picerne Military Housing; Quintus Corporation; RedPeak Properties; Reside Living; Shea Properties; Steven Scott Management; Thayer Properties; The Breeden Company; The Community Builders; Towne Properties; Trammell Crow Residential
Insite® 365 Day/Year Resident Feedback Programs
· Exceptional Portfolio Score
o Fogelman
· Superior Portfolio Score
o A.J. Dwoskin; Bell Partners; BH Management; Carmel; Crosland; Greystar; Legend; Apartment Trust of America; RenaissancePG; Reside; Shea; Thompson Michie; Winn Military; Winn Residential; ZOM Residential Services
2009 National Award Winners:
· Allen and Rocks; AF Evans; AJ Dwoskin; Allen and Rocks; Blue Ridge; Churchill Residential; Corcoran Jennison; Greystar; H G Fenton; Legend; Picerne Military Housing; Quintus; RedPeak Properties; RenaissancePG; Shea Properties; Thayer Properties; The Breeden Company; Towne Properties