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Impacting the Bottom Line – One Resident at Time


Just as we are, our clients are committed to a culture of responsiveness.  Our focus is unique, in that while we deliver resident surveys, feedback program reporting and support for each level of the organization…the ultimate resident renewal decision takes place on site, in each resident’s home and mind.  That said, our goals include providing on site teams with the feedback, tools and support to reduce turnover...to boost resident retention…one resident at a time.

Since 2000, many of the most successful multifamily owners and asset managers have turned to SatisFacts, not only for resident satisfaction surveys and feedback…but for results.

Our client list includes numerous NMHC Top 50 property management firms and National Association of Home Builders Pillars of the Industry Property Management Companies of the Year.  This list is evidence of the impressive impact our resident satisfaction monitoring programs and support can have on the economic performance of your portfolio.

In addition, SatisFacts is pleased that its client list also includes the National Multi Housing Council, National Apartment Association and leading industry service providers such as RealPage, American Express, LeasingDesk, and Realty DataTrust/VaultWare.


 

 
   
 
 

Contact SatisFacts
Address:
2360 W. Joppa Road, Suite 322
Lutherville, MD 21093

Phone / Fax:
866.655.1490 / 866.655.1491

Email:
info@satisfacts.com

Email Newsletter icon, E-mail Newsletter icon, Email List icon, E-mail List icon Sign up for our Resident Relationship Management Eletter

Latest News:
4.30.12: SatisFacts Social Network Integration Platform Announced: Clients can now leverage ratings and comments on Property Solutions toolbars, the TurnSocial.com toolbar, via RentAdvisor and RentMineOnline, post on ApartmentGrade and more.

 

 

 




03.13.12: "Getting Inside the Head of Today's Online Renter" National Study ebook Released: theonlinerenter.com

01.30.12: New Hire: Gregory Ann Goldrick (formerly of Simpson Housing and The Goldrick Group) hired as RVP-Sales/South Central

01.01.12: New Hires & Promotions: Joe Summers (formerly of CallSource) hired as VP-Sales/East Region, Lia Smith (formerly of SPM Property Management) as VP-Consulting and Education, Kiera Davis as Account Coordinator, Nick Leonhardt as Software Developer.  Jeff Proebstle promoted to SVP-Sales, Brian Barfield to RVP-Sales/SE and Jen Piccotti to SVP-Consulting and Education

06.04.11: TurnSocial.com and SatisFacts ink deal that allows apartment marketers to display SatisFacts resident satisfaction ratings on all community websites via a free TurnSocial.com bar, permitting properties to promote third party ratings to a ratings-obsessed world

06.01.11
Units Magazine - Annual resident retention article by Jen Piccotti and Doug Miller: click here

06.01.11
SatisFacts annual client satisfaction survey results show 96% satisfaction and client's average resident turnover rate 17 points below the NAA Income and Expense Survey

03.1.11
MFPro TV, created by MultifamilyPro, selects Doug Miller and Jen Piccotti for monthly show, "The Retention Report" (third Thursday monthly at 12:00-12:30 Eastern)

01.25.11
Jen Piccotti selected NAA to join Doug Miller as an official
official blogger on NAA's Aptly Spoken

01.25.11
NAA adds Jen Piccotti's "Resident Retention: No Cost/Low Cost Solutions" to Aptly Spoken's Blog Roll

01.24.11
490,000 Units Under Contract for SatisFacts' Grace Hill Course "The Impact of Maintenance on Retention"

09.17.10
Insite Four Quarter Rolling Average Push Reporting and Insite Action Plan Templates rolled out

09.13.10
SatisFacts signs agreement with ApartmentGrade.com to provide survey program for AG clients, plus promote SatisFacts client ratings online

 
     
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