Everyone Loves a Winner - We Recognize and Promote Excellence!
The ability to promote being an award winning property or portfolio sure has concrete competitive advantages. Prospective residents want to live at a community where a culture of responsiveness and commitment to superior service delivery is more than just a tagline - and what better way to prove it than showing how your residents rate your performance in your resident survey and feedback programs! And potential clients and investors certainly see the value in working with an owner and/or management company that has proven its superior performance.
Four categories of resident satisfaction awards:
- Superior and Exceptional Resident Satisfaction Property Awards
- Superior and Exceptional Resident Satisfaction Portfolio Awards
- National Property Resident Satisfaction Awards
- National Company Resident Satisfaction Awards
Office displays and digital resident satisfaction awards for marketing communications:
- On company website and property portals
- In ILS listings and print ads
- In property and corporate collateral
- In resident and employee e-letters
2009 National Award Winners
SatisFacts is proud to announce the 2009 national resident satisfaction award winners. Doug Miller, SatisFacts founder and president, shares, “As a partner with nearly a million units each year on various resident feedback programs, our experience and data show that residents validate when a company and team not only talk about great resident service and satisfaction – but where they truly ‘walk the walk.’”
Miller adds, “Companies today have the opportunity to promote a significant competitive advantage in the challenging housing environment we’re operating in – that in independent research with the industry’s resident satisfaction survey authority, residents rated their performance as superior.” In addition to the national winners, numerous properties and companies also earn Superior and Exceptional awards during the year. Besides displays for property offices, national and on-going winners utilize award logos in a variety of ways to proudly promote their performance to prospective and current residents, clients, prospective clients and/or investors. Research has shown that promoting award-level resident satisfaction actually leads to new rentals. Miller adds, “We like to say it this way – promoting a property or company winning an award in ads is like being able to say, ‘Forget what our ad says…look at how fantastic our residents think we are.’”
While focusing on “customer” satisfaction always has a positive impact, today’s marketplace demands an even greater focus on retaining residents and protecting NOI. Jen Piccotti, SatisFacts’ VP of Consulting Services, comments, “Our clients have seen the benefit of a greater focus on not just satisfaction but also measuring it. First year clients often see turnover drop by up to 6%, and our seasoned clients’ average turnover is nearly 10 points below the rates reported in the NAA Annual Income and Expense Report.”
The following are the most recent national award winners, with all achieving the highest scores in a variety of portfolio size categories.
NATIONAL PORTFOLIO AWARDS:
Highest Portfolio Score:
Allen and Rocks
Top Award Winners (multiple portfolio categories):
AF Evans
AJ Dwoskin
Allen and Rocks
Blue Ridge
Churchill Residential
Corcoran Jennison
Greystar
H G Fenton
Legend
Picerne Military Housing
Quintus
RedPeak Properties
RenaissancePG
Shea Properties
Thayer Properties
The Breeden Company
Towne Properties
NATIONAL PROPERTY AWARDS:
Highest Property Score (under/over 100 unit categories):
Corcoran Jennison Management / Keystone
Humphrey Management/ Shippen House