Resident Surveys

Rapid, Cost-Effective and Reliable Answers: Use Resident Satisfaction Surveys, Feedback and Support to Cut Turnover, Boost Resident Retention and Grow NOI

There are a variety of competitive advantages gained through utilizing our annual resident satisfaction survey program:

• Building and Launching a Resident Satisfaction Survey Program is Easy
  • All inclusive resident survey program, support and pricing
  • Non-intrusive rollout plans
  • Dramatically shorter turnaround times versus other providers
  • Robust resident survey recruitment models: cross-section of opinions permits planning with confidence
    • Web – Up to six recruitments via mailed cards, email
    • Phone – Random sampling
    • Written – Hard copy and postage paid envelope, plus online survey option
  • Build sound resident satisfaction survey, appraisal and support programs based on budget, needs and preferences
    
     
• Review and Leverage Resident Satisfaction Surveys and Results to Increase NOI and Asset Value
  • Comprehensive, multi-level, user-friendly and actionable reporting
  • User friendly post-survey support process, plus resident retention planning and educational tools
  • Program and support help clients leverage resident surveys and results to improve NOI
  • Deep database permits for benchmarking resident survey results against the industry
  • Awards program to promote competitive advantages to prospects, investors
  • Extensive property management experience means we speak your language

	SatisFacts Random Telesurveys	SatisFacts Web Survey (Mailed, Email Recruitment)	Other Third Party Survey Providers	Traditional In-House Surveys
Intrusiveness/Impact
C-Level Staff (rollout, logistics, reporting)	Low	Low	High	High
On-Site Staff (rollout, events, distribute)	Low	Low	High	High
Resident (easy to complete, provide comments)	Low	Low	High	High
Probability Sampling	Yes	OPT	N/A	N/A
Report Turnaround (days)	30-45	45-60	90-120	90-120
Comprehensive User-Friendly Reporting and Support Included in Pricing
Reporting
Property-level reporting	•	•	•	•
Resident comments in reports	•	•	N/A	?
C-level portfolio summary	•	•	OPT	?
Regional summaries	•	•	OPT	?
Property-by-property summary	•	•	OPT	?
Executive recap report	•	•	OPT	?
Support
Property and portfolio action plan templates	•	•	N/A	?
Executive review session	•	•	OPT	?
Regional management web reviews	•	•	N/A	?
Property Staff Webinar: Resident retention, best practices and action planning	OPT	OPT	N/A	?
“Train-the-Trainer”: Process and support tool review	OPT	OPT	N/A	?
Awards
Annual national property and portfolio awards	•	•	OPT	?
Property award displays, logo (ads, websites)	•	•	OPT	?
Included in pricing OPT = Add-on/optional N/A = Not applicable/available ? = TBD time, cost